TM
Tebogo M
1 reviews | Active since Oct 2025
30 Oct 2025, 15:32
Request to Cancel Promotion Due to Poor Communication
I would like to cancel the promotion I was offered, as it was not properly explained or presented from the beginning. The details were unclear, and I only later realized that the terms were different from what I initially understood. This lack of clear communication has caused confusion and inconvenience. I believe promotions should be transparent, with all conditions clearly stated before customers commit. Please cancel my participation in this promotion and confirm that no further charges or actions will be taken.
Helpful (0)
Replies (1)0
Replies (1)Cell C's replyOfficial
30 Oct 2025, 16:26Dear Tebogo M,
Thank you for getting in touch.
We’re truly sorry for the confusion and inconvenience caused. We completely understand how frustrating this situation must be.
Please send us your ID number via direct message so we can escalate the matter to our support team for further assistance and ensure your participation in the promotion is cancelled correctly.
Regards,
Cell C | CW
Thank you for getting in touch.
We’re truly sorry for the confusion and inconvenience caused. We completely understand how frustrating this situation must be.
Please send us your ID number via direct message so we can escalate the matter to our support team for further assistance and ensure your participation in the promotion is cancelled correctly.
Regards,
Cell C | CW
Cell C's reply30 Oct 2025, 16:26
Official
Dear Tebogo M,
Thank you for getting in touch.
We’re truly sorry for the confusion and inconvenience caused. We completely understand how frustrating this situation must be.
Please send us your ID number via direct message so we can escalate the matter to our support team for further assistance and ensure your participation in the promotion is cancelled correctly.
Regards,
Cell C | CW
Thank you for getting in touch.
We’re truly sorry for the confusion and inconvenience caused. We completely understand how frustrating this situation must be.
Please send us your ID number via direct message so we can escalate the matter to our support team for further assistance and ensure your participation in the promotion is cancelled correctly.
Regards,
Cell C | CW
