1 reviews | Active since Apr 2015
Request outstanding for 6 weeks. Pathetic service.
I have been trying to cancel my deceased mum’s cellphone contract and take over the SIM as a prepaid number but Cell C refuses to do so. It has been 6 weeks of numerous emails, calls and follow ups. Not even going into a store helps as all they do is email your documents. The call centre agent says the only way to cancel the contract is to get it in writing from the account holder - how? When she is deceased!!! The acknowledge receipt of all my documents but that’s as far as it goes. 4 reference numbers later and nothing is being done. Pathetic, useless customer service and they don’t adhere to timelines. The Call Center Team Leader (Nonthokozo) was supposed to call me by 6pm - guess what ..... I’m still waiting. They keep on telling me to follow up with the emails which I have sent yet they can’t pick up the phone and contact me. Ironic for a telecommunications company.
This is the 3rd email address which you are providing. I have sent all the documents 5 times to cell c. I have sent them to *** and to ***. Please can you get the documents from there as this is getting out of hand. Every time you contact a new department at cell c you get a different email address. Do you’ll not have one stream
To handle such queries?
It is under cellphone number ***. I have 4 reference numbers.
This is the 3rd email address which you are providing. I have sent all the documents 5 times to cell c. I have sent them to *** and to ***. Please can you get the documents from there as this is getting out of hand. Every time you contact a new department at cell c you get a different email address. Do you’ll not have one stream
To handle such queries?
It is under cellphone number ***. I have 4 reference numbers.
^NZ
^NZ
^NZ
^NZ
Please provide us with a reference number. We will follow up.
^NT
Please provide us with a reference number. We will follow up.
^NT
- ***- ***- 1051****66
- ***
Please liaise with Seipati and Nonthokozo from your Call Centre. I called them at 10:40am on the 18/5/21. Both don’t offer any assistance and Seipati even asked me to get a letter from the account holder.
Nonthokozo told me she will call be at the close of business yesterday with an update - guess what it is 21 hours later and I’m still waiting.
Please provide me with the email address for ceo complaints. This is the 7th time I have asked Cell C for this information on social media. I can provide the screenshots for those requests as well.
- ***- ***- 1051****66
- ***
Please liaise with Seipati and Nonthokozo from your Call Centre. I called them at 10:40am on the 18/5/21. Both don’t offer any assistance and Seipati even asked me to get a letter from the account holder.
Nonthokozo told me she will call be at the close of business yesterday with an update - guess what it is 21 hours later and I’m still waiting.
Please provide me with the email address for ceo complaints. This is the 7th time I have asked Cell C for this information on social media. I can provide the screenshots for those requests as well.