gD
glory D
1 reviews | Active since Aug 2015
05 Nov 2024, 11:16
Request for Settlement letter9CC
I am very disappointed with Cell C, I wrote an email requesting for a settlement letter they never respond. I called customer care 084135 they promise to send, when I did follow up they transfer me from pillar to post, it's more than 2 weeks now calling them on Customer Care they promise to escalate the matter but still no response. I've been using Cell C for more than 18 years now I think it's time to change network since they don't care about their Customers.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
05 Nov 2024, 11:31Dear Glory Dlamini
Thank you for contacting Cell C.
We apologize for your experience and the lack of response regarding your request for a settlement letter. We understand your frustration, especially as a long-time Cell C customer.
We have referred your request for the paid-up letter to our team, and they will be in touch with you within 24-48 working hours to assist you further.
Thank you for your patience, and we’re committed to resolving this for you.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We apologize for your experience and the lack of response regarding your request for a settlement letter. We understand your frustration, especially as a long-time Cell C customer.
We have referred your request for the paid-up letter to our team, and they will be in touch with you within 24-48 working hours to assist you further.
Thank you for your patience, and we’re committed to resolving this for you.
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Nov 2024, 11:31
Official
Dear Glory Dlamini
Thank you for contacting Cell C.
We apologize for your experience and the lack of response regarding your request for a settlement letter. We understand your frustration, especially as a long-time Cell C customer.
We have referred your request for the paid-up letter to our team, and they will be in touch with you within 24-48 working hours to assist you further.
Thank you for your patience, and we’re committed to resolving this for you.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We apologize for your experience and the lack of response regarding your request for a settlement letter. We understand your frustration, especially as a long-time Cell C customer.
We have referred your request for the paid-up letter to our team, and they will be in touch with you within 24-48 working hours to assist you further.
Thank you for your patience, and we’re committed to resolving this for you.
Regards,
Cell C | TM
Best regards,
gD
glory D's updateReviewer Update
13 Feb 2025, 17:57Really it's now 2025 till awaiting for a paid up or settlement letter from Cell C. what frustrate me most I that Nomble is keep on sending me messages of payment because they said I must forward them a settlement letter. Actually this is disgusting now
gD
glory D's update13 Feb 2025, 17:57
Reviewer Update
Really it's now 2025 till awaiting for a paid up or settlement letter from Cell C. what frustrate me most I that Nomble is keep on sending me messages of payment because they said I must forward them a settlement letter. Actually this is disgusting now
gD
glory D's updateReviewer Update
13 Feb 2025, 18:01May be I must write to the CEO or Board members of Cell C to be assisted please Help
gD
glory D's update13 Feb 2025, 18:01
Reviewer Update
May be I must write to the CEO or Board members of Cell C to be assisted please Help
Cell C's replyOfficial
14 Feb 2025, 09:37Dear Glory,
We sincerely apologize for the continued frustration caused by this situation.
We understand how upsetting it must be to continue receiving messages from Nomble when the matter has not been fully resolved. We have escalated your request, and I can confirm that the paid-up settlement letter has already been sent to your email address at ***.
Additionally, we have requested that the letter be resent to you and we are monitoring the situation to ensure everything is processed correctly.
Thank you for your understanding, and once again, we apologize for the inconvenience caused. We are committed to resolving this as quickly as possible.
Kind regards,
Cell C | NZ
We sincerely apologize for the continued frustration caused by this situation.
We understand how upsetting it must be to continue receiving messages from Nomble when the matter has not been fully resolved. We have escalated your request, and I can confirm that the paid-up settlement letter has already been sent to your email address at ***.
Additionally, we have requested that the letter be resent to you and we are monitoring the situation to ensure everything is processed correctly.
Thank you for your understanding, and once again, we apologize for the inconvenience caused. We are committed to resolving this as quickly as possible.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply14 Feb 2025, 09:37
Official
Dear Glory,
We sincerely apologize for the continued frustration caused by this situation.
We understand how upsetting it must be to continue receiving messages from Nomble when the matter has not been fully resolved. We have escalated your request, and I can confirm that the paid-up settlement letter has already been sent to your email address at ***.
Additionally, we have requested that the letter be resent to you and we are monitoring the situation to ensure everything is processed correctly.
Thank you for your understanding, and once again, we apologize for the inconvenience caused. We are committed to resolving this as quickly as possible.
Kind regards,
Cell C | NZ
We sincerely apologize for the continued frustration caused by this situation.
We understand how upsetting it must be to continue receiving messages from Nomble when the matter has not been fully resolved. We have escalated your request, and I can confirm that the paid-up settlement letter has already been sent to your email address at ***.
Additionally, we have requested that the letter be resent to you and we are monitoring the situation to ensure everything is processed correctly.
Thank you for your understanding, and once again, we apologize for the inconvenience caused. We are committed to resolving this as quickly as possible.
Kind regards,
Cell C | NZ
Best regards,
gD
glory D's updateReviewer Update
03 Mar 2025, 12:51Good day
I would like to say thank to Hellopeter for offering u this platform if it was not you (Hellopeter) my problem was not going to be resolved & also I thank Cell C social media staff for taking this matter serious by responding on solving my problem. I have received my Settlement letter. I hope that Cell C will update n also remove their name on my clear score because it's still showing that I'm owing them.
I would like to say thank to Hellopeter for offering u this platform if it was not you (Hellopeter) my problem was not going to be resolved & also I thank Cell C social media staff for taking this matter serious by responding on solving my problem. I have received my Settlement letter. I hope that Cell C will update n also remove their name on my clear score because it's still showing that I'm owing them.
gD
glory D's update03 Mar 2025, 12:51
Reviewer Update
Good day
I would like to say thank to Hellopeter for offering u this platform if it was not you (Hellopeter) my problem was not going to be resolved & also I thank Cell C social media staff for taking this matter serious by responding on solving my problem. I have received my Settlement letter. I hope that Cell C will update n also remove their name on my clear score because it's still showing that I'm owing them.
I would like to say thank to Hellopeter for offering u this platform if it was not you (Hellopeter) my problem was not going to be resolved & also I thank Cell C social media staff for taking this matter serious by responding on solving my problem. I have received my Settlement letter. I hope that Cell C will update n also remove their name on my clear score because it's still showing that I'm owing them.
Cell C's replyOfficial
03 Mar 2025, 21:27Dear Glory Dlamini
Thank you for your kind words and for recognizing the efforts of our social media team in resolving your issue. We're happy to hear that you've received your settlement letter.
We understand your concern regarding the outstanding balance still showing on your ClearScore. Typically, an ITC update is submitted alongside the settlement or paid-up letter, and it usually takes up to 21 working days for the update to be reflected.
Regards
Cell C | MP
Thank you for your kind words and for recognizing the efforts of our social media team in resolving your issue. We're happy to hear that you've received your settlement letter.
We understand your concern regarding the outstanding balance still showing on your ClearScore. Typically, an ITC update is submitted alongside the settlement or paid-up letter, and it usually takes up to 21 working days for the update to be reflected.
Regards
Cell C | MP
Best regards,
Cell C's reply03 Mar 2025, 21:27
Official
Dear Glory Dlamini
Thank you for your kind words and for recognizing the efforts of our social media team in resolving your issue. We're happy to hear that you've received your settlement letter.
We understand your concern regarding the outstanding balance still showing on your ClearScore. Typically, an ITC update is submitted alongside the settlement or paid-up letter, and it usually takes up to 21 working days for the update to be reflected.
Regards
Cell C | MP
Thank you for your kind words and for recognizing the efforts of our social media team in resolving your issue. We're happy to hear that you've received your settlement letter.
We understand your concern regarding the outstanding balance still showing on your ClearScore. Typically, an ITC update is submitted alongside the settlement or paid-up letter, and it usually takes up to 21 working days for the update to be reflected.
Regards
Cell C | MP
Best regards,