request for refund

<p>I activated a 1GBP data extender on 21 Feb 2016 and during the month of March I decided I don't need anymore. I phoned the call center to request a deactivation but I was advised to cancel it at the end of the month since I had already been charged for it. I phone in on the last day of March and the consultant claimed to have deactivated the service but to my surprise I received an sms on the 1st of April saying that a 1gb data extender has been allocated. I phoned again on the same day only to be told that no deactivation was processed the day before. The consultant deactivated the service and I also received an sms to confirm the deactivation. The consultant told me since it was already the 1st if the month, I was going to be billed for the service. She advices me to phone in on the last day of the month and request a refund or reversal of the billed amount which I did but.never got any follow up or response. I phoned again on the 10th of May and I was also given a reference no: ********** 989 but to this day I still haven't had anything from cell c.</p>