Request for ITC No. ***

I am totally disgusted with the service of the cell c consultants. I emailed through blacklisting forms for my mums cellphone to be blacklisted on 25/09/2015 and to date my query has not been dealt with. Since then i have contacted the customer service dept 2 more times each time i spoke to a consultant and a Team leader (Ithumeleng) of Cell c who was arrogant and full of attitude. Their responses being that \unfortunately there is nothing they can do from their side"and i must wait another 24-48 hrs for someone to contact me. The one consultant had even the audacity to tell me to lay a complaint with the complaints dept if i am unhappy because their is nothing that she can do. I have waited now 2 weeks with no help. Cell c has displayed terrible customer service with employees who clearly doesn't understand the concept of service. Should my insurance not replace my handset due to the delay on cell c part. I expect cell c to replace it. And as confirmed by Ithumeleng the arrogant Team leader. Unacceptable and disappointing as i have been with cell c for over 10 years. My suggestion please employ staff that no what customer service is about. and i want my ITC No asap."""