AM
Ayanda M
1 reviews | Active since Oct 2019
07 May 2020, 13:37
Request CellC to Stop Debiting My Account
Hi,
As from January 2020 I received a from your consultant that I’m due for upgrade.
My reply was to cancel the ongoing top up amounts to R321. I contacted cancellation department and made a request.
I was informed the last Debit will go on 27 February 2020.
March 2020 I was surprised to see Cell C debit on my statement! The whole of April the SIM card was removed from the router but still my account was debited! Now I am receiving a statement that my account will be debited again R192!
Please intervene and resolve this issue!
ID: ***
Regards Ayanda Mdlalose
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
07 May 2020, 14:20Good day Ayanda Mdlalose
Thank you for reaching out to us.
The matter will be escalated to our Support Team. We will contact you shortly.
^NT
Thank you for reaching out to us.
The matter will be escalated to our Support Team. We will contact you shortly.
^NT
Cell C's reply07 May 2020, 14:20
Official
Good day Ayanda Mdlalose
Thank you for reaching out to us.
The matter will be escalated to our Support Team. We will contact you shortly.
^NT
Thank you for reaching out to us.
The matter will be escalated to our Support Team. We will contact you shortly.
^NT
AM
Ayanda M's updateReviewer Update
13 May 2020, 09:00Hi Palesa Nhlapo from Cell C has contacted me and assisted.
As per our conversation some portion of funds will be refunded based on information I have provided, unfortunately some will not. Over and above it all made sense when she explained.
Thanks for positive response from Cell C
As per our conversation some portion of funds will be refunded based on information I have provided, unfortunately some will not. Over and above it all made sense when she explained.
Thanks for positive response from Cell C
AM
Ayanda M's update13 May 2020, 09:00
Reviewer Update
Hi Palesa Nhlapo from Cell C has contacted me and assisted.
As per our conversation some portion of funds will be refunded based on information I have provided, unfortunately some will not. Over and above it all made sense when she explained.
Thanks for positive response from Cell C
As per our conversation some portion of funds will be refunded based on information I have provided, unfortunately some will not. Over and above it all made sense when she explained.
Thanks for positive response from Cell C