1 reviews | Active since Jan 2021
Reporting Suspected *****: Cell C ported my number without my consent. And someone else is using it under my name as my WhatsApp is still showing asit was online this morning but I have not had access to it since Fri, 25 December 2020 due to my number bei
Cell C ported my number without my knowledge and consent (this is *****)
I am so frustrated with Cell C right now, I use Vodacom Network and I have been using my number for the past 9 years or so. On 25 December 2020 I received an SMS from Vodacom informing that they had received a request for a new or replacement SIM card on my line due to possible theft or loss. If I suspected ***** and have not requested this new SIM card immediately contact Vodacom Customer Care on 082135"
As I had not made any request I emmediately dailed Vodacom several times and followed voice prompt but I was unable to get assistance, the line would get cut without even going through to any of their consultants.
On Thursday, 31 December 2020 I visited Vodacom store and the consultant there informed me that my number was no longer available on their system and had been ported by Cell C. So basically, Cell C decided to port my Vodacom number over to them without my consent, I never requested my number to be ported over to Cell C. I Cell C store on the same Thursday 31 December 2020 to have them reverse the porting as this was done without my knowledge and consent and the consultant requested I get an affidavit from South African Police Services, which I did but due it close to their closing time consultant requested I return on again after New Year. This porting might have been done online by soneone to commit *****. I AM UNABLE TO MAKE OR RECEIVE CALLS on this number, but What is even more frustrating and concerning is that someone else is using the number under my identity. My WhatsApp is active and it shows it was online yesterday, Monday 04 January 2021 but I have not had access to the number since Friday, 25 December 2020 (and True Caller still recognizes the number as belonging to myself, Zolani Dotwana but someone else using the number this might be ********** and now I am in the process to have Cell C discontinue the number and SAPS to assist me as well. Anyone from Cell C please have this matter resolved ASAP Kind regards
Zolani
Thank you for bringing this to our attention.
Please reply privately to this message with the cellphone number in question and we will assist you.
^MM
Thank you for bringing this to our attention.
Please reply privately to this message with the cellphone number in question and we will assist you.
^MM
^MM
^MM
^MM
^MM
Star rating for Cell C's assistance **** (4x) and thank you hellopeter for providing such helpful platform (*****).
Many thanks
Zolani
Star rating for Cell C's assistance **** (4x) and thank you hellopeter for providing such helpful platform (*****).
Many thanks
Zolani