TB
Theonie B
1 reviews | Active since Apr 2020
22 Oct 2021, 16:56
Reporting cell c to icasa
We are battling for 8months to use our accounts with cell c. NOBODY can help us. We are reporting them to icasa. Enough is enough!! We pay our occounts but it is blocked!!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
22 Oct 2021, 17:30Hi Theonie
We would appreciate an opportunity to assist you.
Please send us a brief description of your query.
^NT
We would appreciate an opportunity to assist you.
Please send us a brief description of your query.
^NT
Best regards,
Cell C's reply22 Oct 2021, 17:30
Official
Hi Theonie
We would appreciate an opportunity to assist you.
Please send us a brief description of your query.
^NT
We would appreciate an opportunity to assist you.
Please send us a brief description of your query.
^NT
Best regards,
TB
Theonie B's updateReviewer Update
22 Oct 2021, 17:57Contact me on ***
TB
Theonie B's update22 Oct 2021, 17:57
Reviewer Update
Contact me on ***
Cell C's replyOfficial
22 Oct 2021, 18:24Please send us your query in order for us to direct it to the relevant team.
^NT
^NT
Best regards,
Cell C's reply22 Oct 2021, 18:24
Official
Please send us your query in order for us to direct it to the relevant team.
^NT
^NT
Best regards,
TB
Theonie B's updateReviewer Update
29 Oct 2021, 10:57 Cell C:
For 8 months we have been batteling with Cell C to sort out 2 accounts of mine.
Ive got 2 accounts 3 contracts with Cell C.
Every month Cell c cut my services.After numerous calls from my other network phone(Cant Phone Cellc on a blocked line) they say the System can not see the Payments……………….
For weeks I’m cut off and then after calling many times the system sees the payment.
Now all of the sudden Cell C says I owe them R1758.52 for the one account and R 2541.16 for the other.
I Have submitted 8 months worth off Bank stamped statements with proof of payment to :
Proofof***
***
Case nr *** Dear Valued Customer Thank you for contacting Cell C. This is an automated response. Please do not reply to this email. We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email *** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to ***. For information on Wi-Fi Calling, please visit www.cellc.co.za/wi-ficalling For information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibre If your query is *****-related, please call ***. You can also perform the below self-service functions on our digital platforms (Mobile App and Portal): · View your usage and balance· Manage your bill limit· Pay your account using a credit card· View and manage your WASP services· View your contract upgrade date· Link and manage all your Cell C numbers from within one App· Request your previous months invoices, change your invoice date and update your bill's email address· Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up· Additional VAS and bundles in your account and deactivate recurring VAS· Activate and deactivate your Wi-Fi Calling for your convenience· Log a service call Thank you for your continued support. Kind regards Cell C Customer Service
To no avail.No calling me back no inquiries. My reference nr with Cellc giving them 16 dayes to respond is:***.On the 22nd of October. Once the 16 days are over a complaint will be logged at Icasa. One of the three contracts expired and will not be renewed once the mess is sorted out.
For 8 months we have been batteling with Cell C to sort out 2 accounts of mine.
Ive got 2 accounts 3 contracts with Cell C.
Every month Cell c cut my services.After numerous calls from my other network phone(Cant Phone Cellc on a blocked line) they say the System can not see the Payments……………….
For weeks I’m cut off and then after calling many times the system sees the payment.
Now all of the sudden Cell C says I owe them R1758.52 for the one account and R 2541.16 for the other.
I Have submitted 8 months worth off Bank stamped statements with proof of payment to :
Proofof***
***
Case nr *** Dear Valued Customer Thank you for contacting Cell C. This is an automated response. Please do not reply to this email. We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email *** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to ***. For information on Wi-Fi Calling, please visit www.cellc.co.za/wi-ficalling For information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibre If your query is *****-related, please call ***. You can also perform the below self-service functions on our digital platforms (Mobile App and Portal): · View your usage and balance· Manage your bill limit· Pay your account using a credit card· View and manage your WASP services· View your contract upgrade date· Link and manage all your Cell C numbers from within one App· Request your previous months invoices, change your invoice date and update your bill's email address· Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up· Additional VAS and bundles in your account and deactivate recurring VAS· Activate and deactivate your Wi-Fi Calling for your convenience· Log a service call Thank you for your continued support. Kind regards Cell C Customer Service
To no avail.No calling me back no inquiries. My reference nr with Cellc giving them 16 dayes to respond is:***.On the 22nd of October. Once the 16 days are over a complaint will be logged at Icasa. One of the three contracts expired and will not be renewed once the mess is sorted out.
TB
Theonie B's update29 Oct 2021, 10:57
Reviewer Update
Cell C:
For 8 months we have been batteling with Cell C to sort out 2 accounts of mine.
Ive got 2 accounts 3 contracts with Cell C.
Every month Cell c cut my services.After numerous calls from my other network phone(Cant Phone Cellc on a blocked line) they say the System can not see the Payments……………….
For weeks I’m cut off and then after calling many times the system sees the payment.
Now all of the sudden Cell C says I owe them R1758.52 for the one account and R 2541.16 for the other.
I Have submitted 8 months worth off Bank stamped statements with proof of payment to :
Proofof***
***
Case nr *** Dear Valued Customer Thank you for contacting Cell C. This is an automated response. Please do not reply to this email. We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email *** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to ***. For information on Wi-Fi Calling, please visit www.cellc.co.za/wi-ficalling For information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibre If your query is *****-related, please call ***. You can also perform the below self-service functions on our digital platforms (Mobile App and Portal): · View your usage and balance· Manage your bill limit· Pay your account using a credit card· View and manage your WASP services· View your contract upgrade date· Link and manage all your Cell C numbers from within one App· Request your previous months invoices, change your invoice date and update your bill's email address· Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up· Additional VAS and bundles in your account and deactivate recurring VAS· Activate and deactivate your Wi-Fi Calling for your convenience· Log a service call Thank you for your continued support. Kind regards Cell C Customer Service
To no avail.No calling me back no inquiries. My reference nr with Cellc giving them 16 dayes to respond is:***.On the 22nd of October. Once the 16 days are over a complaint will be logged at Icasa. One of the three contracts expired and will not be renewed once the mess is sorted out.
For 8 months we have been batteling with Cell C to sort out 2 accounts of mine.
Ive got 2 accounts 3 contracts with Cell C.
Every month Cell c cut my services.After numerous calls from my other network phone(Cant Phone Cellc on a blocked line) they say the System can not see the Payments……………….
For weeks I’m cut off and then after calling many times the system sees the payment.
Now all of the sudden Cell C says I owe them R1758.52 for the one account and R 2541.16 for the other.
I Have submitted 8 months worth off Bank stamped statements with proof of payment to :
Proofof***
***
Case nr *** Dear Valued Customer Thank you for contacting Cell C. This is an automated response. Please do not reply to this email. We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email *** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to ***. For information on Wi-Fi Calling, please visit www.cellc.co.za/wi-ficalling For information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibre If your query is *****-related, please call ***. You can also perform the below self-service functions on our digital platforms (Mobile App and Portal): · View your usage and balance· Manage your bill limit· Pay your account using a credit card· View and manage your WASP services· View your contract upgrade date· Link and manage all your Cell C numbers from within one App· Request your previous months invoices, change your invoice date and update your bill's email address· Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up· Additional VAS and bundles in your account and deactivate recurring VAS· Activate and deactivate your Wi-Fi Calling for your convenience· Log a service call Thank you for your continued support. Kind regards Cell C Customer Service
To no avail.No calling me back no inquiries. My reference nr with Cellc giving them 16 dayes to respond is:***.On the 22nd of October. Once the 16 days are over a complaint will be logged at Icasa. One of the three contracts expired and will not be renewed once the mess is sorted out.