Replacement device offered
<p>After returning a faulty device that I received with a new contract, Cell C approved for me to get a replacement device. The consultant informed me that the original device that I had was out of stock and that they were not getting new stock of that particular device. I was also advised that they will confirm what device they can send me that has similar specifications as the original device. The consultant phoned me back later and said that they can only offer me one of two devices as replacement.</p> <p>Both of these devices have much lower specifications than the original device that came with the contract, but I was informed that these two devices were the only devices that they can offer me as replacement.</p> <p> </p> <p>I would like to cancel my contract so that I can take out another contract as I am not willing to pay the same price for a device with lower specifications as the original one that came with the contract.</p> <p>I would really appreciate it if you can assist me with this matter.</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication.
Apologies for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication.
Apologies for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Danielle has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Danielle has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
