Repeatedly reported bad data connection speed - Lots of promises no tangible action!

<p>I paid for a 200GB (Giga) Package and a B315 Router from Cell C in Nov 2008 on behalf of my pensioner dad in Hayfields PMB. </p> <p>The data download rate was under 0.1 Mbps which is unusable.</p> <p>Below is the sequence of events with reference numbers (where applicable)</p> <p>I received a number of phone calls with promises that this will be resolved "soon" about 2 months later I'm still waiting!!!</p> <p>In the mean time the 200GB package has already lost 2 months of the 365 days!!!</p> <p>The next step after this will be the ombudsman.</p> <p>After that my lawyers - not only is this a waste of time and money but it has now become a matter of principle.</p> <p> </p> <p>09-11-2016<br />Checked Cell C coverage in Hayfields Pietermaritzburg</p> <p>11-11-2016<br />Purchased used Huawei B593 Router<br />Tested with Cell C SIM Card - Full Signal (Non-LTE as expected)</p> <p>08-11-2016<br />Purchased 200GB Giga Package<br />Found that download throughput was well under 0.1 Mbps<br />We</p> <p>28/11/2016<br />Bought Cell C Router as I was concerned this was a router problem.<br />Still same pathetic unusable download speeds.</p> <p>28/11/2016<br />Incident: 161 ********** 88</p> <p>01/12/2016<br />Reference Number: ********** 539<br />Judith Mtjalo</p> <p>02/12/2016<br />Vernon from the Cell C Shop PMB kindly came himself and confirmed that this was a network issue.</p> <p>14/12/2016 <br />Incident: 161 ********** 18</p> <p><br />14/12/2016<br />Reference Number: ********** 190<br />Kia Bande</p> <p><br />22/12/2016<br />Incident: 161 ********** 37</p> <p><br />03/01/2017<br />Incident: 170 ********** 09<br />Received a call from Mervyn: Promised to call me back within 1 day - No call received!</p> <p> </p>