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Nelly
1 reviews | Active since Aug 2021
16 Apr 2026, 10:34
Repeated unauthorized and double debits every month – no response from Cell C
I am extremely frustrated with the service I am receiving from Cell C.
My account is being debited incorrectly and without proper explanation. I am being charged double every month, and in addition, there have been repeated unauthorized debits of R115 x 6, which has caused my account to go into a negative balance.
This has been happening over several months and is seriously affecting my finances.
I have already sent an email regarding this issue, but I have received no feedback or resolution.
I am requesting:
A full investigation into why I am being double debited every month A detailed breakdown of all transactions on my account An immediate refund of all incorrect charges (including R115 x 6) An explanation for these repeated and unauthorized deductions Immediate correction to stop any further incorrect billing
This matter is urgent and requires immediate attention. I expect a prompt response and resolution.
Helpful (0)
Replies (8)0
Replies (8)N
Nelly's updateReviewer Update
21 Apr 2026, 06:53I am extremely frustrated with the ongoing unauthorized deductions from my account by Cell C.
I lodged a complaint less than 48 hours ago regarding an unexplained debit, and instead of resolving the issue, another deduction has now been processed.
This clearly shows:
No proper investigation was done
No resolution has been implemented
My account continues to be debited without my consent
This is now financial prejudice and ongoing misconduct.
I lodged a complaint less than 48 hours ago regarding an unexplained debit, and instead of resolving the issue, another deduction has now been processed.
This clearly shows:
No proper investigation was done
No resolution has been implemented
My account continues to be debited without my consent
This is now financial prejudice and ongoing misconduct.
N
Nelly's update21 Apr 2026, 06:53
Reviewer Update
I am extremely frustrated with the ongoing unauthorized deductions from my account by Cell C.
I lodged a complaint less than 48 hours ago regarding an unexplained debit, and instead of resolving the issue, another deduction has now been processed.
This clearly shows:
No proper investigation was done
No resolution has been implemented
My account continues to be debited without my consent
This is now financial prejudice and ongoing misconduct.
I lodged a complaint less than 48 hours ago regarding an unexplained debit, and instead of resolving the issue, another deduction has now been processed.
This clearly shows:
No proper investigation was done
No resolution has been implemented
My account continues to be debited without my consent
This is now financial prejudice and ongoing misconduct.
N
Nelly's updateReviewer Update
21 Apr 2026, 08:18Good day,
Thank you for your response.
I understand the explanation regarding the arrears on my account. However, I would like to raise a concern that I had already communicated that deductions from my bank account should be stopped, as I intended to make payment in cash on my payday.
Despite this, debits were still processed, which has now resulted in my bank account going into a negative balance. This situation could have been avoided had my request been actioned.
I find it unfair that I am now expected to cover both the arrears and the negative balance caused by these deductions.
I kindly request:
That the unnecessary debits be reviewed
Consideration for reversal of any related bank charges or assistance due to the impact caused
Confirmation that no further debits will be processed until I make payment as agreed
Please treat this matter as urgent.
Thank you for your response.
I understand the explanation regarding the arrears on my account. However, I would like to raise a concern that I had already communicated that deductions from my bank account should be stopped, as I intended to make payment in cash on my payday.
Despite this, debits were still processed, which has now resulted in my bank account going into a negative balance. This situation could have been avoided had my request been actioned.
I find it unfair that I am now expected to cover both the arrears and the negative balance caused by these deductions.
I kindly request:
That the unnecessary debits be reviewed
Consideration for reversal of any related bank charges or assistance due to the impact caused
Confirmation that no further debits will be processed until I make payment as agreed
Please treat this matter as urgent.
N
Nelly's update21 Apr 2026, 08:18
Reviewer Update
Good day,
Thank you for your response.
I understand the explanation regarding the arrears on my account. However, I would like to raise a concern that I had already communicated that deductions from my bank account should be stopped, as I intended to make payment in cash on my payday.
Despite this, debits were still processed, which has now resulted in my bank account going into a negative balance. This situation could have been avoided had my request been actioned.
I find it unfair that I am now expected to cover both the arrears and the negative balance caused by these deductions.
I kindly request:
That the unnecessary debits be reviewed
Consideration for reversal of any related bank charges or assistance due to the impact caused
Confirmation that no further debits will be processed until I make payment as agreed
Please treat this matter as urgent.
Thank you for your response.
I understand the explanation regarding the arrears on my account. However, I would like to raise a concern that I had already communicated that deductions from my bank account should be stopped, as I intended to make payment in cash on my payday.
Despite this, debits were still processed, which has now resulted in my bank account going into a negative balance. This situation could have been avoided had my request been actioned.
I find it unfair that I am now expected to cover both the arrears and the negative balance caused by these deductions.
I kindly request:
That the unnecessary debits be reviewed
Consideration for reversal of any related bank charges or assistance due to the impact caused
Confirmation that no further debits will be processed until I make payment as agreed
Please treat this matter as urgent.
N
Nelly's updateReviewer Update
21 Apr 2026, 08:24And wasnt aware of the areas up until few days ago, , wen i asked and after i complained i started recieveing statements after numerously email asking for statements..why after i complain i get things needed
N
Nelly's update21 Apr 2026, 08:24
Reviewer Update
And wasnt aware of the areas up until few days ago, , wen i asked and after i complained i started recieveing statements after numerously email asking for statements..why after i complain i get things needed
N
Nelly's updateReviewer Update
21 Apr 2026, 09:32 Cell C, I am not satisfied with your response.While you state that the debits were “system-generated” under a NAEDO mandate, you are ignoring the fact that multiple deductions continued even after I raised a formal complaint.This has caused financial prejudice on my account, including bank charges and an unauthorized negative balance. A debit mandate does not give you the right to process excessive or repeated debits without reasonable notice or consideration of the customer’s circumstances.I had already communicated my intention to make alternative payment arrangements, yet the debits continued without resolution.I am requesting:
- A full investigation into the number and frequency of debits processed
- Reconsideration of the financial impact caused on my account
- Immediate suspension of further debits while this matter is under dispute
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Nelly's update21 Apr 2026, 09:32
Reviewer Update
Cell C, I am not satisfied with your response.While you state that the debits were “system-generated” under a NAEDO mandate, you are ignoring the fact that multiple deductions continued even after I raised a formal complaint.This has caused financial prejudice on my account, including bank charges and an unauthorized negative balance. A debit mandate does not give you the right to process excessive or repeated debits without reasonable notice or consideration of the customer’s circumstances.I had already communicated my intention to make alternative payment arrangements, yet the debits continued without resolution.I am requesting:
- A full investigation into the number and frequency of debits processed
- Reconsideration of the financial impact caused on my account
- Immediate suspension of further debits while this matter is under dispute
N
Nelly's updateReviewer Update
21 Apr 2026, 11:08 Cell C, I need to correct your statement.At no point did I acknowledge or agree that the multiple debits processed on my account were acceptable. While I understand that my account was in arrears, this does not justify repeated or excessive deductions, especially after I raised a complaint.The issue is not the arrears — it is the manner in which the debits were processed. Multiple deductions within a short period have caused financial strain and bank charges on my account.Your response does not address:
- Why debits continued after my complaint was logged
- The financial impact caused on my bank account
- The lack of proper communication regarding the frequency of deductions
N
Nelly's update21 Apr 2026, 11:08
Reviewer Update
Cell C, I need to correct your statement.At no point did I acknowledge or agree that the multiple debits processed on my account were acceptable. While I understand that my account was in arrears, this does not justify repeated or excessive deductions, especially after I raised a complaint.The issue is not the arrears — it is the manner in which the debits were processed. Multiple deductions within a short period have caused financial strain and bank charges on my account.Your response does not address:
- Why debits continued after my complaint was logged
- The financial impact caused on my bank account
- The lack of proper communication regarding the frequency of deductions
N
Nelly's updateReviewer Update
23 Apr 2026, 14:15I dont have a missed call from cell
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Nelly's update23 Apr 2026, 14:15
Reviewer Update
I dont have a missed call from cell
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Nelly's updateReviewer Update
23 Apr 2026, 14:53thank u
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Nelly's update23 Apr 2026, 14:53
Reviewer Update
thank u
Cell C's replyOfficial
23 Apr 2026, 15:59You're welcome!
Regards,
Cell C | GN
Regards,
Cell C | GN
Cell C's reply23 Apr 2026, 15:59
Official
You're welcome!
Regards,
Cell C | GN
Regards,
Cell C | GN