Repeated poor service without any respect for my circumstances, as well as total lack of insight

Good day Following my previous revue, a disappointing response and again their lack of insight. Not even a financial institution like FNB treats me like that as a client, with them my wife has access to manage all my accounts. How do I think Cell C I am going to be able to visit a Cell C branch if I'm not available during business hours? In the mean time they are debited my wifes's bankien account without an invoice or any other form of information! Their response: From: *** <***> Sent: Tuesday, 18 August 2020 13:15 To: *** Subject: Your feedback for case number *** Good Day Mr. John Campbell Kindly note that for your wife to get full access to your account, you can have a change of ownership at any Cell C store. Regards Cell C.