WI
Wasataw I
1 reviews | Active since Apr 2018
08 Dec 2020, 12:50
REPEATED NON existent customer care /service
I have a contract with Cell C , pay a fixed monthly charge and suddenly my account gets debited with extra charges from another company called "GetMore" now i nor my spouse have signed any contract with this company or agreed to same , This is the kind of ****S CellC expose their customers to and when they cannot answer your questions their call centre staff staff just cuts your call like it happened today at about 12h20((they let us hold on for about 25 minutes) after we tried to get answers as to why anybody can just add debits to a CELLC account . BEWARE of joining CELL C for contracts on mobile telephones ...Their NON- service is of the worst in this Country
Helpful (0)
Replies (5)0
Replies (5)WI
Wasataw I's updateReviewer Update
08 Dec 2020, 13:08Related to above complaint ......
Just a day before i entered a CELL C store at Cavendish Square , Claremont and with the help of the staff there , they contacted the Call Centre to log a complaint and which is supposed to be logged on their systems but this morning(the Call Centre) even after twenty odd minutes ,they could not even mention this or find it on their systems ????
Just a day before i entered a CELL C store at Cavendish Square , Claremont and with the help of the staff there , they contacted the Call Centre to log a complaint and which is supposed to be logged on their systems but this morning(the Call Centre) even after twenty odd minutes ,they could not even mention this or find it on their systems ????
WI
Wasataw I's update08 Dec 2020, 13:08
Reviewer Update
Related to above complaint ......
Just a day before i entered a CELL C store at Cavendish Square , Claremont and with the help of the staff there , they contacted the Call Centre to log a complaint and which is supposed to be logged on their systems but this morning(the Call Centre) even after twenty odd minutes ,they could not even mention this or find it on their systems ????
Just a day before i entered a CELL C store at Cavendish Square , Claremont and with the help of the staff there , they contacted the Call Centre to log a complaint and which is supposed to be logged on their systems but this morning(the Call Centre) even after twenty odd minutes ,they could not even mention this or find it on their systems ????
Cell C's replyOfficial
08 Dec 2020, 14:32Hi There
We are in receipt of your complaint and we'll assist with this matter.
Do expect a call.
^PN
We are in receipt of your complaint and we'll assist with this matter.
Do expect a call.
^PN
Cell C's reply08 Dec 2020, 14:32
Official
Hi There
We are in receipt of your complaint and we'll assist with this matter.
Do expect a call.
^PN
We are in receipt of your complaint and we'll assist with this matter.
Do expect a call.
^PN
WI
Wasataw I's updateReviewer Update
08 Dec 2020, 21:28I did receive a call from CellC head office (as the caller stated so )
However Cell C claims the onus us on GetMore to correspond with me as they allege to have some proof that i signed / agreed with them ...
Firstly i only have a signed contract with CellC and no other company they sold my info to , neither did i agree to anything with their business partners /associates ...
Finally i am only prepared to pay my normal monthly debit as per my contract with CellC ,,,
My account will more than likely be blocked by CellC because that is how they tried to force me to accept extra charges on my account in a previous dispute ...
So Consumers be aware OF their BAD service as i experienced many times before ...(all documented by me )
However Cell C claims the onus us on GetMore to correspond with me as they allege to have some proof that i signed / agreed with them ...
Firstly i only have a signed contract with CellC and no other company they sold my info to , neither did i agree to anything with their business partners /associates ...
Finally i am only prepared to pay my normal monthly debit as per my contract with CellC ,,,
My account will more than likely be blocked by CellC because that is how they tried to force me to accept extra charges on my account in a previous dispute ...
So Consumers be aware OF their BAD service as i experienced many times before ...(all documented by me )
WI
Wasataw I's update08 Dec 2020, 21:28
Reviewer Update
I did receive a call from CellC head office (as the caller stated so )
However Cell C claims the onus us on GetMore to correspond with me as they allege to have some proof that i signed / agreed with them ...
Firstly i only have a signed contract with CellC and no other company they sold my info to , neither did i agree to anything with their business partners /associates ...
Finally i am only prepared to pay my normal monthly debit as per my contract with CellC ,,,
My account will more than likely be blocked by CellC because that is how they tried to force me to accept extra charges on my account in a previous dispute ...
So Consumers be aware OF their BAD service as i experienced many times before ...(all documented by me )
However Cell C claims the onus us on GetMore to correspond with me as they allege to have some proof that i signed / agreed with them ...
Firstly i only have a signed contract with CellC and no other company they sold my info to , neither did i agree to anything with their business partners /associates ...
Finally i am only prepared to pay my normal monthly debit as per my contract with CellC ,,,
My account will more than likely be blocked by CellC because that is how they tried to force me to accept extra charges on my account in a previous dispute ...
So Consumers be aware OF their BAD service as i experienced many times before ...(all documented by me )
WI
Wasataw I's updateReviewer Update
10 Dec 2020, 10:32CellC has since contacted me now at least three times via telephone and all the call centre agents(chorus) are trying to convince me to contact GetMore services which happen to be a partner of CellC ,
Yet i have clearly stated in my emails to CellC that this matter should be escalated to their Legal department but clearly they are not willing to go that route as they have breached the contract arrangements i have signed with them .
I am under no circumstances dealing with telephone calls from them because i need written replies to all my complaints as this will be used by my Legal representatives to resolve this matter via a local Court of Law...
CellC customers take heed of these matters as it may affect you in the near future !!
Yet i have clearly stated in my emails to CellC that this matter should be escalated to their Legal department but clearly they are not willing to go that route as they have breached the contract arrangements i have signed with them .
I am under no circumstances dealing with telephone calls from them because i need written replies to all my complaints as this will be used by my Legal representatives to resolve this matter via a local Court of Law...
CellC customers take heed of these matters as it may affect you in the near future !!
WI
Wasataw I's update10 Dec 2020, 10:32
Reviewer Update
CellC has since contacted me now at least three times via telephone and all the call centre agents(chorus) are trying to convince me to contact GetMore services which happen to be a partner of CellC ,
Yet i have clearly stated in my emails to CellC that this matter should be escalated to their Legal department but clearly they are not willing to go that route as they have breached the contract arrangements i have signed with them .
I am under no circumstances dealing with telephone calls from them because i need written replies to all my complaints as this will be used by my Legal representatives to resolve this matter via a local Court of Law...
CellC customers take heed of these matters as it may affect you in the near future !!
Yet i have clearly stated in my emails to CellC that this matter should be escalated to their Legal department but clearly they are not willing to go that route as they have breached the contract arrangements i have signed with them .
I am under no circumstances dealing with telephone calls from them because i need written replies to all my complaints as this will be used by my Legal representatives to resolve this matter via a local Court of Law...
CellC customers take heed of these matters as it may affect you in the near future !!
WI
Wasataw I's updateReviewer Update
11 Dec 2020, 08:21Here are some of the sms replies received from CellC &
Getmore 247 CellC
yesterday “your GetMore subscription has been cancelled”
today “ please pay your account arrears if you want to stay connected”
in Fact my normal monthly debits have been paid in full , obviously not extra ******* charges by CellC GetMore .....
This is exactly the kind of conflicting / threatening ‘service’ a Consumer gets from Cell C
Clearly they confused in their accounting administration ????
Getmore 247 CellC
yesterday “your GetMore subscription has been cancelled”
today “ please pay your account arrears if you want to stay connected”
in Fact my normal monthly debits have been paid in full , obviously not extra ******* charges by CellC GetMore .....
This is exactly the kind of conflicting / threatening ‘service’ a Consumer gets from Cell C
Clearly they confused in their accounting administration ????
WI
Wasataw I's update11 Dec 2020, 08:21
Reviewer Update
Here are some of the sms replies received from CellC &
Getmore 247 CellC
yesterday “your GetMore subscription has been cancelled”
today “ please pay your account arrears if you want to stay connected”
in Fact my normal monthly debits have been paid in full , obviously not extra ******* charges by CellC GetMore .....
This is exactly the kind of conflicting / threatening ‘service’ a Consumer gets from Cell C
Clearly they confused in their accounting administration ????
Getmore 247 CellC
yesterday “your GetMore subscription has been cancelled”
today “ please pay your account arrears if you want to stay connected”
in Fact my normal monthly debits have been paid in full , obviously not extra ******* charges by CellC GetMore .....
This is exactly the kind of conflicting / threatening ‘service’ a Consumer gets from Cell C
Clearly they confused in their accounting administration ????