Repeated Incorrect Debit Orders – Extremely Frustrating Experience

I am very unhappy with Cell C’s handling of my debit orders. Despite raising this issue before, the explanations I have received are contradictory and do not make sense.

As shown in my screenshot, Cell C claims payment is due at the end of the month for that month, but at the same time a debit order is processed on the 6th for the same period. This effectively results in two deductions for one month, which is unacceptable.

According to my agreement, only one debit order per month should be processed, and this should take place on the 6th. I also wish to confirm that, according to me, I am not in arrears. If Cell C believes otherwise, they should provide a clear statement with exact amounts, periods, and dates.

To prevent further issues, I have already stopped the incorrect debit orders going off on the 30th. I now want written confirmation that only one debit order will be processed on the 6th of every month going forward.

These repeated incorrect deductions have caused unnecessary bank charges and stressful inconvenience. In terms of the Debit Order Rules (PASA) and the National Credit Act (NCA), debit orders may only be processed with customer consent and in line with the agreed terms. Repeated unauthorized deductions are a breach of these regulations.

I am extremely frustrated with having to raise this again. If it is not resolved immediately, I will escalate the matter to the Banking Ombudsman, PASA, and the NCR.