AN
Andrew N
1 reviews | Active since Mar 2009
22 Mar 2024, 09:32
Repeated case closure, call centre just does not call!
I have been trying to change my banking details since January. First I was in the Cell C Midlands mall branch, I sent off all the paperwork. This did not take affect. I have logged several tickets and as I am travelling abroad, cellc will call me. But at the same time when I talk to the call centre they say they cannot assist me with credit vetting. I am so tired of trying to pay my bill. It is like you dont want my money!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
22 Mar 2024, 09:49Dear Andrew,
Thank you for getting in touch with Cell C.
We apologise for the unpleasant experience you have had pertaining to the change of your banking details. We will be in touch to assist you within 24 hours.
Thank you for your patience.
Best regards,
Cell C | NZ
Thank you for getting in touch with Cell C.
We apologise for the unpleasant experience you have had pertaining to the change of your banking details. We will be in touch to assist you within 24 hours.
Thank you for your patience.
Best regards,
Cell C | NZ
Best regards,
Cell C's reply22 Mar 2024, 09:49
Official
Dear Andrew,
Thank you for getting in touch with Cell C.
We apologise for the unpleasant experience you have had pertaining to the change of your banking details. We will be in touch to assist you within 24 hours.
Thank you for your patience.
Best regards,
Cell C | NZ
Thank you for getting in touch with Cell C.
We apologise for the unpleasant experience you have had pertaining to the change of your banking details. We will be in touch to assist you within 24 hours.
Thank you for your patience.
Best regards,
Cell C | NZ
Best regards,
AN
Andrew N's updateReviewer Update
22 Mar 2024, 10:44Please can I ask you to email me or contact me on my UK mobile: +*** or give me a number to call. As Cell C does not offer roaming to the UK I cannot use my cellc number.
AN
Andrew N's update22 Mar 2024, 10:44
Reviewer Update
Please can I ask you to email me or contact me on my UK mobile: +*** or give me a number to call. As Cell C does not offer roaming to the UK I cannot use my cellc number.
Cell C's replyOfficial
22 Mar 2024, 11:09We can contact you. Can we reach you telephonically on the international number you have provided?
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's reply22 Mar 2024, 11:09
Official
We can contact you. Can we reach you telephonically on the international number you have provided?
Cell C | NZ
Cell C | NZ
Best regards,
AN
Andrew N's updateReviewer Update
22 Mar 2024, 11:14Yes you can, thank you.
AN
Andrew N's update22 Mar 2024, 11:14
Reviewer Update
Yes you can, thank you.
Cell C's replyOfficial
22 Mar 2024, 11:52Thank you. We will be in touch.
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's reply22 Mar 2024, 11:52
Official
Thank you. We will be in touch.
Cell C | NZ
Cell C | NZ
Best regards,