Repairs : Poor After sales service

I had sent in my phone for repairs at the Cell C branch in Gateway. This was done in the Second week of December 2017.

On 04/02/18 i was sent a Bill of R2000 to fix my phone, this was incorrect as I am insured with c-surance .

This case was taken up by Joe Mabunda, a few days later I was asked to pay an excess of R300, which I did.

Proof of payment was sent immediately. However nothing was done. 14 days later upon inquiry it was found that c-surance had not received Proof of payment and had done nothing for 2 weeks. My claim was approved on 16/02/18.

While on the phone proof of payment was sent and a job to repair was created.

On 19/02/18 I contacted the Cell C Repairs via email to check the status of my phone. Status : Awaiting Payment. ref: ********** 000043*** ticket: 905990 Cell C Repairs then handed me over to C-Surance via email and I have not received any replies for the last 7 days.

I have been paying for my phone & insurance going on to the 4th month and I have been receiving no help from Cell C or C-Surance.