Repairs

I gave my Samsung A31 in on 29/9/2020 as it was not charging and also wanted a quote to replace the glass as it had a crack. I followed up on 9/10/2020 & 14/10/2020 and only received an sms that a quote was ready on 15/10/2020. Contacted the repairs department today and was advised the price of the repair is R5009.17 due to the physical damage of the phone and the board needs to be changed. The glass is cracked but has no impact on the lcd. How does Cell C justify this sort of pricing as this is almost the cost of a new phone. I had asked your consultant to request justification and for a breakdown and he had advised that Cell C will not give me breakdown of the costing as it is based on the full repair. Even after asking if I choose not to change the screen and only fix the charging issue can they not give me a price and apparently this is not how it works with cell c. So basically if Cell C deems any and everything is faulty the customer must repair it as they advise although not all repairs may be necessary to the customer! Needless to say I am extremely furious after taking so long to provide me with a price, you quote me a ridiculous price and cannot even provide a report unless requested. I have asked for the phone to be returned to me. This is absolutely unacceptable Cell C! You will be losing a customer.