Repair Service is SLOW

My brand new (1 month old) Samsung A3 started giving problems and ended up with a frozen screen every few minutes - for no apparent reason. The service (at Cell C in Illanga) to get my phone looked at and taken in for a service was very good and quick. The guy even came to my work to pick up the phone after I called in with my problem. <br> <br> BUT it has now been more than 6 weeks since my phone was taken in for repairs. The guy at the shop has been very helpful and keeps me updated. Apparently the problem is the repairs department. Seriously. I didn't do anything to break my phone! I am paying a lot of money for a phone that i don't have and the problem isn't even my fault. AND - I had a glass screen protector on my phone. I was told that it will have to be taken off during the repairs and since it can't be re-used I will have to buy a new one again (for R200!). The A3 is not an old phone. You should have stock of the parts that needs to be repaired.<br> This is really shocking. I used to be a very big Cell C supporter, but this is really not cool.