Repair/Replacement

<p>Good Day. </p> <p>I was informed on Friday already my phone would be replaced, but when I went to your repair Centre on Saturday, I was told it could not be done due to some process that needs to happen in the back office. Up until now this has still not been resolved, after numerous calls to your repair centre. How long does it take for a simple process to be completed????? </p> <p>I was told the Job needs to be closed and then opened to the store, but this is taking forever. Why? I have been patient up until now, but I need my phone back, as the one I am currently using is not very reliable! </p> <p>To top it off, I drove so far on Saturday to your repair centre only to be turned away, after I was assured on Friday that I could just go there and get a new phone. PLEASE URGENTLY RESOLVE!!!</p>