LG
Louwna G

1 reviews | Active since May 2014

07 Nov 2016, 13:23

Repair phones not repaired

<p>I Abrahams Coetzee upgraded my two phones in 2015. They worked perfectly from the beginning about 3 months ago they started giving problems. The phones would switch off while you were still using them, even though the battery life were still almost full. Couldn't make or receive phone calls, battery kept on draining very fast even if all apps were closed and phone was locked not doing anything. Contacts kept on dissapearing and phone freezes from time to time, cant use the screen to go back.</p> <p> </p> <p>These phones has been sent in 5 times in that 3 months and every time they say its right but it keeps on doing the same</p> <p> </p> <p>Cell C said they have changed the motherboard numerous times and also upgraded the software. Its cost us about R1500 from my own pocket for taking the phones in for repairs in Port Elizabeth, I live in Uitenhage.</p> <p> </p> <p>I feel they should have replaced the phones because I have been paying for these two phones for the last 3 month and unable to use them as I dont have an extra phone.</p> <p> </p> <p>This is the worst service I have ever had.</p> <p> </p> <p>Please assist in this matter ASAP we need working phones!!!</p>

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Replies (5)
Cell C
Cell C's reply07 Nov 2016, 14:24
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

LG
Louwna G's update09 Nov 2016, 12:46
Reviewer Update

Good Afternoon

We have not received any communication from Cell C or anyone to discuss our matter further. We were told via email that we sould be receiving feedback two days ago which did not happen.

This is getting more and more pathetic as the time goes on.

Please make sure that this matter is resolved ASAP.

Cell C
Cell C's reply09 Nov 2016, 12:49
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

LG
Louwna G's update15 Nov 2016, 19:53
Reviewer Update

Good Evening

Cell C is ridiculous. And doesn't know the meaning of customer service.

With all the comments made nothing has been done to resolve my issue. This pathetic service has gone on to long.

We received a phone call saying that the phone will be picked up yesterday 14 November and today as I write this comment nothing has been collected yet.

Do you want customers? Because if you treat customers the way you have treated me I don't see a very bright future for your company.

This is beyond pathetic and is getting worse and worse by the minute. I will defenitely not be recommending Cell C to anyone. As Cell C is useless and can't or won't do their job. By Keeping their word and keeping the customer happy.

Very angry, unhappy and irritated customer

Cell C
Cell C's reply16 Nov 2016, 09:53
Official

Please be advised that Mpho could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.

Regards
Cell C | PN