Repair of device

<p>Good day.</p> <p> </p> <p>I have a contract at Cell C and the device I was using is a Sony Aqua M4. The device started giving blue screens and it keeps on restarting. This in my experience means that it is a software problem. Just to give you an idea this happend back in July 2016. It is now November 2016. That time frame alone, for a simple repair or replacement is unacceptable and rediculous. The phone was sent away for repairs for 3 weeks, it came back and worked for about 5 hours and then started with the same problem. Unfortunately this happend four times to thus far where I have to take the device bakc again and it keep's on being returned to me with the same problem!!!!This is shocking and very, very, very bad and unacceptable!! The last time I took the phone in I was not informed that it has been sent away again and it has been three weeks again. I have sent a thousand email's and I NEVER get a reply, great customer service guys! Pathetic! Each of the four times I was informed to collect my "fixed" device I requested that the Cell C staff test the device before I come and collect it.... Funny they guarunteed me each time that they will test it in fornt of me when I am in the store, but guess what... Each time I got there and tried to switch it on, the battery was flat, meaning they never took the libirty to ensure that they can test the device infront of me!!! What guarantee do I have that they even send the device away??? This is really bad service and very unnacceptable. I would not recommend anyone to use Cell C as they clearly do not put the "control in our hands" as they say!!! I would like to know seeing that my device (which I pay for each month) has not been used by me, because it was being "fixed", is it going to be replaced or how about I just cancel my debit order?</p> <p> </p>