repair gone wrong

<p>i bought a cellphone from cellc under a year ago, from there online service cellc direct. the phone recently burnt at the charger and charger point. i then took it to a cellc store to get it fixed. waiting three weeks i then decided to follow up on the repair. the agent over the phone told the phone has not yet booked in, this is after already three weeks. the excuse they gave me, is the phone is not a device from cell c and the imei numbers dont correspond. she continued to argue saying i never bought the phone from cellc. i called cellc at custormer care where they said it is there device and i should go to the store and show them. eventually they figured out that the sales department had entered the imei number incorrectly and it got sent to repairs. another week later repairs team sends me an email that its not there device and they wont fix it. so almost five weeks back and forth and no one can help me, still got no device, still no repair. im still paying my contract fees but they refuse to fix a device they sent me and now deny the fact that its thier responsibilty to fix. </p> <p> </p> <p>i just hope they can get thier things in order and fix my phone</p>