Repair centre cell c

Good afternoon Moerieda Hendricks contact number *** Im very disgusted and disappointed in cellc's customer repair centre regarding repair goods..i don't understand why they are selling phones and have a warrenty and insurance policy if they can't even fix the goods but charge u for fixing the phones. On the 26 October 2021 I sent my LG K61 on for repairs the consult told me at the store the phone is in such a good condition and it's giving me technical issues as I told her the phone is only 9 months old,i told her the phone is switching on and off and it doesn't want to stay on even for a while she booked the phone as a repair for technical problem, last week a consultant phoned me to let me know that the phone is physically damage and there is a repair qoutation and it will be R2150 to fic the phone because it was damaged physically inside, my question to him was that how could the phone be damaged inside when the phone didn't fall or I let the phone fall on water or anything, I told him the phone has a screen protector on it and a cover and nothing was damaged to the phone,i told him I'm rejecting the qoute and he told me I'll receive the phone in 5 days,up till today I haven't received anything. This morning I called the repair call centre I spoke to a consult and she was extremely rude and told me I can do as I wish she had no ways of speaking to a customer that had 3 contracts with cellc.. That didn't miss one payment to date, I told her the qoute was rejected and I still didn't receive the phone no one got back to me regarding the issue.. I asked her if there is anyone I can speak to regarding the issue of the phone. I told her I have warrenty on my phone and it's not even pass the warrenty I told her the phone is only 9months old... She told me that the phone is physically damage and the screen is cracked and the back of the phone,my question to her was who damaged the phone as I did not... I felt violated by what Is happening to me regarding my phone issue, I feel cellc can close down there store because they don't know how to treat the customers when it comes to there repair department but they good at selling there goods... What are the use of selling a item and giving them a warrenty but sending them news that their phone is physically damage but nothing was damaged when u sent it. So what cellc is telling me that I have to pay for a phone that I sent away in a good condition but I'm getting it back broken, the consultant told me that LG discontinued making phone so she doesn't know if they will can repair my phone, so that alone told me I'll be having a issue regarding my repair. To fix the phone is half it's pricing and cell.c knows that anyone wont fix a phone that u can use the money and purchase another 1.. I'm so disappointed and disgusted right now regarding Ur repairs.. I would like to receive a answer as to who damaged my phone and how did it damage please because that phone had a technical issue not physically damaged