1 reviews | Active since Jul 2014
Repair centre and c surance daliema
<p>On the 27 May 2016 booked both my devices for repairs at Premenade store, was attended by the gentleman by the name of Alfonzo Classen. Called in Tuesday to find out the progress with regard the claim forms which were supposed to be sent by the store on the 27 May 2016. The c surance guys said they have not receieved any applications from the store and the guy took my email address and promissed to send the application form via email. Waited and waited received nothing frm cell c or c surance yesterday, today on the 02 June 2016 once again called in c surance guys and was attented by a very helpful gentleman by the name of Lesego whom actually confirmed to me that they have not yet receieved nothing under my name up until today. He called the store and they promissed to call me within 20 minutes I waited and received no call from them. I personally called in the c surance guys again and asked for Lesego and again he callled and asked to speak with an manager. Then after i received a call from a lady from Premenade store by the name of Crystil whom said she is gonna check on the system when the email was sent to c surance by Alfonzo, whom she claimed that on 02 June 2016 Alfonzo was off sick, she promised to call and give me feedback and she asked that i again go the store to again fill in new application forms and i told her that Vuyo wont be able to. Called the repair department and spoke to a lady by the name of Khusi and she confirmed to me that she is unable to locate my devices on thier workshop centre, she then asked that i call the store and asked for the day the courier guys went to the store to collect my devices and the tracking number. Called the Premenade store and spoke to Ratheena and she said she is unable to assist me as per their system is currently off line. I then asked why does'nt she take my name and cell number to be able to provide me with the relevent information. I then personally asked her to tell the manager to give me a call then she said she is not avaible but Crystil will give me a call as she is second incharge. Up until now i have not recieve any call from no one.</p> <p> </p> <p>THE MISSION OF EVERY ENTERPRISE IS TO SATIFY THE NEED AND WANTS OF CUSTOMERS, MY HUGE CORNCERN IS WHY MUST YOU DIG FOR BASIC PRODUCT AND SERVICE DELIVERY FROM CELL C. WHAT MUST I CUSTOMER DO TO BE HEARD AS THAT IS THE PRIMARY CUSTOMER RIGHT. THIS IS THE SECOND INCIDENT I HAVE TO POST A COMPLIANT TO BE ATTENTED AND HONESTLY SPEAKING THIER LEVEL OF SERVICE NEED SOME SERIOUS TOUCH UPS OTHERWISE THEY LOOSE MOST OF THEIR CURRENT CUSTOMER FOR NOT PROVIDIND THEIR EMPLOYEES WITH PROPER TRAINING</p>
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm of standard of service we want for our customers.
One of our consultants will contact you and assist.
Regards
Cell C | PN
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm of standard of service we want for our customers.
One of our consultants will contact you and assist.
Regards
Cell C | PN
I am still an unsatisfied customer, my device were booked 27 May 2016, I had to sent an post to hellopeter before I recieved a call from Derrick and Natasha. Today is the 21 June 2016 still no one seems to be able to give me a straight respond with regard the other device, yesterday payed the access fee so that the other device can be repaired so long. I dont see any argency with regard my matter.
What i do not understand is the fact that today called the repair deartment and spoke to a lady by the name of Tholakele and she confirmed that they only received one of the two device I booked on the 27 May 2016, the device was seen by a Technician on the 9 June 2016. My huge question for Cell C what prolonged the whole process.
Please before Cell C respond on hellopeter they need to ensure the matter is handled accordingly
I am still an unsatisfied customer, my device were booked 27 May 2016, I had to sent an post to hellopeter before I recieved a call from Derrick and Natasha. Today is the 21 June 2016 still no one seems to be able to give me a straight respond with regard the other device, yesterday payed the access fee so that the other device can be repaired so long. I dont see any argency with regard my matter.
What i do not understand is the fact that today called the repair deartment and spoke to a lady by the name of Tholakele and she confirmed that they only received one of the two device I booked on the 27 May 2016, the device was seen by a Technician on the 9 June 2016. My huge question for Cell C what prolonged the whole process.
Please before Cell C respond on hellopeter they need to ensure the matter is handled accordingly
Today is the 1 July 2016. Honestly speaking Cell C cares for no one except for the reason behind every enterprise : which is to make profit, the theory behind making profit in business and deliverance of excelent service and exceptional goods as well to cleints. Every business is entitled to ensure that their clents are satisfied at all cost. On the 27 Booked my devices. Yesterday did eventually recieved one device which was delivered to the store Monday, when I went to collect my device, ask Crstilla why I never recieved any notification from Cell C and the response was my phone never went through. I have been calling Cell C repair center from Monday the 27 June 2016. What i fail to understand is from Monday I been told that my device is waiting to be despatched back to the store, Tuesday when i called an consultant from repairs said i needed to speak to Natasha becuase my device is beyond economic repair and they are waiting for C surance to collect and i will be given a new device. Tried to get in contact with Natasha and I was told that my device is waiting to be dispatched back to the store.
Called everyday of the week up until today the 1 July 2016 I have been told the very same response your device is ready for collection and awaiting to be dispatched.
HONESTLY SPEAKING I REGRET THE DAY I MAKE A BUSINESS DEAL WITH CELL C. TODAY IS THIS TOMORROW IS THAT. WHAT I WOULD LIKE TO SAY TO CELL C IS THE FACT THAT ACCORDING TO THE LAW THE CUSTOMER HAS A RIGHT TO BE HEARD, INFORMED AND GREATED ACCORDINGLY. TO THEIR SERVICE DELIVERY I DONT SEE ANY URGENCY. AN ENTERPRISE IS MADE OUT OF MISSION STATEMENT, VISSION AND QUALITIES. PLEASE DONT PROMISE WHAT YOU UN ABLE TO FULFIL ACCORDING TO THE LAW THAT IS MISLEADING THE PUBLIC AND IS AN SERIOUS OFFENCE.
HOW MANY DAYS DOES IT TAKE FOR CELL C TO REPAIR A DEVICE ?
Today is the 1 July 2016. Honestly speaking Cell C cares for no one except for the reason behind every enterprise : which is to make profit, the theory behind making profit in business and deliverance of excelent service and exceptional goods as well to cleints. Every business is entitled to ensure that their clents are satisfied at all cost. On the 27 Booked my devices. Yesterday did eventually recieved one device which was delivered to the store Monday, when I went to collect my device, ask Crstilla why I never recieved any notification from Cell C and the response was my phone never went through. I have been calling Cell C repair center from Monday the 27 June 2016. What i fail to understand is from Monday I been told that my device is waiting to be despatched back to the store, Tuesday when i called an consultant from repairs said i needed to speak to Natasha becuase my device is beyond economic repair and they are waiting for C surance to collect and i will be given a new device. Tried to get in contact with Natasha and I was told that my device is waiting to be dispatched back to the store.
Called everyday of the week up until today the 1 July 2016 I have been told the very same response your device is ready for collection and awaiting to be dispatched.
HONESTLY SPEAKING I REGRET THE DAY I MAKE A BUSINESS DEAL WITH CELL C. TODAY IS THIS TOMORROW IS THAT. WHAT I WOULD LIKE TO SAY TO CELL C IS THE FACT THAT ACCORDING TO THE LAW THE CUSTOMER HAS A RIGHT TO BE HEARD, INFORMED AND GREATED ACCORDINGLY. TO THEIR SERVICE DELIVERY I DONT SEE ANY URGENCY. AN ENTERPRISE IS MADE OUT OF MISSION STATEMENT, VISSION AND QUALITIES. PLEASE DONT PROMISE WHAT YOU UN ABLE TO FULFIL ACCORDING TO THE LAW THAT IS MISLEADING THE PUBLIC AND IS AN SERIOUS OFFENCE.
HOW MANY DAYS DOES IT TAKE FOR CELL C TO REPAIR A DEVICE ?