Repair Centre

<p>I received a new handset (Huawei P7) in August 2015. In September 2016 I handed it in at the local Cell C store since the device refused sometimes to switch off the screen lock or answer a call. The phone was 13 months old.</p> <p>I received a 'replacement' quote of R 1450 to replace the phone with a P8 since there was no stock of the P7 phones and the device was out of warranty and 'beyond economical repair'. I did not accept this and wanted to weigh my options.</p> <p>I decided to take them up on the offer and went back to the store. The phone was sent back to them without my knowledge and I had to re-book the phone since the 'offer' expired. I did so. </p> <p>The store then 'forgot' to send in the phone and when I enquired 6 weeks later the phone was quickly booked in. I was given a message to call Cell C Repair centre with a reference number.</p> <p>Now I still need to pay R 1,450 for a replacement (read 2nd hand) phone with a 90 day warranty. I refused!</p> <p>Other companies offer clients a 2 year warranty on handsets. You cannot quote a customer R 1,450 for a 2nd hand phone with a 90 day warranty. Although Cell C has great deals, this level of service and support on handsets is not on. Very dissapointed.</p>