Repair center issues

<p>I signed up for a new Cell C contract on the 19th of January. My new phone is working perfectly except that the charger it came with doesn't charge my device at all. When I returned to get a new charger the Cell C guys requested that I hand in my phone, the charging cable as well as the charger. Due to work demands I cannot be without a phone at all. I then called 084140 and asked to be transferred to the repair centre, the call was dropped during the transfer, I then called again and asked to speak to a service desk person. The service desk lady I spoke to said the same thing. I then asked to be transferred to the repair centre to ask if I could come in person to the repair centre and get the charger checked out and replaced as i am still within my first 7 days and can't be without a phone. She then promptly dropped the call without saying yes or no. Is this really such a difficult or strange request?? In all other places when I returned something within 7 days of purchase it was a simple swop out after a basic test by the store. Why should it go to the repair centre and why should I hand in my device and why can't I go to the repair centre myself to get this sorted out?</p> <p> </p> <p>I specifically left MTN recently due to service issues and has been very happy with Cell C for the last 6 months. Please Cell C don't let this be the end of a beautiful relationship!!! </p>