Rention offer/update

Previously I listed a report regarding my struggle to get a copy of my upgrade done by Retention-department. I was contacted very soon after my report. An d as I feared the offer over the phone was indeed not the same as I was told by the consultant. I asked her twice about the gig data included. On her first call and again two days later before agreeing. She confirmed I receive a free gig every month for the duration of my contract. Upon receiving the contact I indeed see it is only for the first 3 months. And for about 3 months I am fighting to get the documentation since this is my second upgrade(not receiving the first copy until my post. both different offers) I immediately email the respondent of the complaint to look into it. From the 6th of January I had no response yet. After 4 emails send. In fact my first contact's phone is in for repairs in already.