RR
Rinnie R
1 reviews | Active since Jun 2024
10 Jun 2024, 15:29
RENEWAL OF CONTRACT WITHOUT MY CONSENT
Who gives Cell C permission to renew my contract after I notified Cell C that I DO NOT WANT TO RENEW my contract for my wifi? They increased the amount and I refuse to continue to continue to do business with Cell C
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
10 Jun 2024, 15:49Dear Rinnie Rinnie
Thank you for contacting Cell C regarding your contract.
Please receive our apologies for the unpleasant experience received thus far,
We will need some information to investigate further, may you please provide the Cell C number associated with the Wi-Fi contract and a contact number where we can reach you.
Regards
Cell C | MN
Thank you for contacting Cell C regarding your contract.
Please receive our apologies for the unpleasant experience received thus far,
We will need some information to investigate further, may you please provide the Cell C number associated with the Wi-Fi contract and a contact number where we can reach you.
Regards
Cell C | MN
Cell C's reply10 Jun 2024, 15:49
Official
Dear Rinnie Rinnie
Thank you for contacting Cell C regarding your contract.
Please receive our apologies for the unpleasant experience received thus far,
We will need some information to investigate further, may you please provide the Cell C number associated with the Wi-Fi contract and a contact number where we can reach you.
Regards
Cell C | MN
Thank you for contacting Cell C regarding your contract.
Please receive our apologies for the unpleasant experience received thus far,
We will need some information to investigate further, may you please provide the Cell C number associated with the Wi-Fi contract and a contact number where we can reach you.
Regards
Cell C | MN
RR
Rinnie R's updateReviewer Update
11 Jun 2024, 09:16Kindly check account *** for my contact details.
EXPLAIN TO MY WHO GAVE CELL C THE AUTHORITY TO RENEW MY WIFI - I DID NOT SIGN THE CONTRACT AND INFORMED CELL C WITHIN 4 DAYS THAT I AM NOT INTERESTED IN RENEWING. YESTERDAY THE CONSULTANT WHO CALLED ME HAD THE AUDACITY TO SAID IT PASSED THE COOL-OFF PERIOD!
Most useless company in South Africa. Always receiving automated messages will be investigated - HOW long does it take to do their work?
image.png 71.47 KB
EXPLAIN TO MY WHO GAVE CELL C THE AUTHORITY TO RENEW MY WIFI - I DID NOT SIGN THE CONTRACT AND INFORMED CELL C WITHIN 4 DAYS THAT I AM NOT INTERESTED IN RENEWING. YESTERDAY THE CONSULTANT WHO CALLED ME HAD THE AUDACITY TO SAID IT PASSED THE COOL-OFF PERIOD!
Most useless company in South Africa. Always receiving automated messages will be investigated - HOW long does it take to do their work?
image.png 71.47 KB
RR
Rinnie R's update11 Jun 2024, 09:16
Reviewer Update
Kindly check account *** for my contact details.
EXPLAIN TO MY WHO GAVE CELL C THE AUTHORITY TO RENEW MY WIFI - I DID NOT SIGN THE CONTRACT AND INFORMED CELL C WITHIN 4 DAYS THAT I AM NOT INTERESTED IN RENEWING. YESTERDAY THE CONSULTANT WHO CALLED ME HAD THE AUDACITY TO SAID IT PASSED THE COOL-OFF PERIOD!
Most useless company in South Africa. Always receiving automated messages will be investigated - HOW long does it take to do their work?
image.png 71.47 KB
EXPLAIN TO MY WHO GAVE CELL C THE AUTHORITY TO RENEW MY WIFI - I DID NOT SIGN THE CONTRACT AND INFORMED CELL C WITHIN 4 DAYS THAT I AM NOT INTERESTED IN RENEWING. YESTERDAY THE CONSULTANT WHO CALLED ME HAD THE AUDACITY TO SAID IT PASSED THE COOL-OFF PERIOD!
Most useless company in South Africa. Always receiving automated messages will be investigated - HOW long does it take to do their work?
image.png 71.47 KB
RR
Rinnie R's updateReviewer Update
11 Jun 2024, 09:19image.png 75.84 KBimage.png 102.52 KBimage.png 111.81 KB
RR
Rinnie R's update11 Jun 2024, 09:19
Reviewer Update
image.png 75.84 KBimage.png 102.52 KBimage.png 111.81 KB
RR
Rinnie R's updateReviewer Update
11 Jun 2024, 09:30I am writing to express my extreme dissatisfaction with the recent renewal of my WiFi contract without my explicit permission. It has come to my attention that despite my clear instructions not to renew the contract automatically, Cell C went ahead and renewed it without seeking my consent. This action is not only unacceptable but also a breach of trust between your company and me as a valued customer.
Furthermore, I reached out to your customer service department to rectify this issue, and while I received apologies for the oversight, nothing has been done to address the situation. I find it deeply disappointing that despite acknowledging the mistake, there has been no tangible effort from Cell C to correct it or provide me with a satisfactory solution.
As a customer who has been with Cell C for [duration], I expect better treatment and respect for my preferences. Automatic renewals without consent are not only ********* but also demonstrate a lack of consideration for the customer's needs and choices.
I urge you to take immediate action to cancel the renewed contract and ensure that such incidents do not occur in the future. Additionally, I would appreciate compensation for the inconvenience and frustration caused by this matter.
I expect a prompt response and resolution to this issue. If I do not receive a satisfactory outcome, I will have no choice but to escalate this matter further.
Thank you for your attention to this matter.
RR
Rinnie R's update11 Jun 2024, 09:30
Reviewer Update
I am writing to express my extreme dissatisfaction with the recent renewal of my WiFi contract without my explicit permission. It has come to my attention that despite my clear instructions not to renew the contract automatically, Cell C went ahead and renewed it without seeking my consent. This action is not only unacceptable but also a breach of trust between your company and me as a valued customer.
Furthermore, I reached out to your customer service department to rectify this issue, and while I received apologies for the oversight, nothing has been done to address the situation. I find it deeply disappointing that despite acknowledging the mistake, there has been no tangible effort from Cell C to correct it or provide me with a satisfactory solution.
As a customer who has been with Cell C for [duration], I expect better treatment and respect for my preferences. Automatic renewals without consent are not only ********* but also demonstrate a lack of consideration for the customer's needs and choices.
I urge you to take immediate action to cancel the renewed contract and ensure that such incidents do not occur in the future. Additionally, I would appreciate compensation for the inconvenience and frustration caused by this matter.
I expect a prompt response and resolution to this issue. If I do not receive a satisfactory outcome, I will have no choice but to escalate this matter further.
Thank you for your attention to this matter.
RR
Rinnie R's updateReviewer Update
11 Jun 2024, 12:01image.png 43.16 KB
image.png 42.48 KBimage.png 44.26 KB
RR
Rinnie R's update11 Jun 2024, 12:01
Reviewer Update
image.png 43.16 KB
image.png 42.48 KBimage.png 44.26 KB