Renegading on arrangements

WOW!! Cell C has taken customer \service"to a new low. Recently I had some financial issues and as a result I fell into arrears on my account. I was contacted by a consultant where upon I agreed to pay my monthly installment (R184) plus an additional (R66) p/m until my arrears was up to date. The consultant agreed and i thought great. I have been keeping up my payment of R250 each month when all of a sudden my line is disconnected and I receive a sms from a collection agency demanding that I pay account in full.<br> I explain what has happened and try to get hold of Cell C collections dept. on numerous occasions (telephonically and via email) for a full week before I even get to speak to someone(viz. Pshetiso @ escalations dept. She agrees to go back and listen to the conversation during which the payment arrangement was made and get back to me. That was on the 14 October 2015. Still no word back from anyone.<br> I then receive my October invoice and see that my contract has been cancelled.<br> Well done Cell C"