MW
Maritza W
1 reviews | Active since Oct 2021
25 Nov 2024, 17:05
Rendered Speechless
Wow, I'm rendered speechless.
I got a call from Cell C Direct regarding an upgrade on one of my contracts on the 19th November. Called in today just to confirm when can I expect deliver of the device.
Twenty eight minutes later, still no assistance. Again thirty two min, no assistance. They are experiencing high call volumes. Send an email only to be answered hours later to please call 084 145.
Phone again to wait over forty minutes, with still no luck.
You can't complain about service cuz there is no such thing. Think I should start shopping around for another service provider.
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Replies (1)
Cell C's replyOfficial
25 Nov 2024, 17:21Dear Maritza Williams
Thank you for contacting Cell C.
We deeply regret the frustration and inconvenience you’ve experienced. Your feedback is very important to us, and we apologize for the delays in assisting you with your upgrade. We understand how disappointing this must be, especially after waiting so long for a resolution.
We are escalating this issue to ensure it gets addressed promptly. In the meantime, we appreciate your patience and assure you that we are working to improve your experience.
Thank you for bringing this to our attention, and we’ll be in touch as soon as possible to provide an update.
Regards,Cell C | TM
Thank you for contacting Cell C.
We deeply regret the frustration and inconvenience you’ve experienced. Your feedback is very important to us, and we apologize for the delays in assisting you with your upgrade. We understand how disappointing this must be, especially after waiting so long for a resolution.
We are escalating this issue to ensure it gets addressed promptly. In the meantime, we appreciate your patience and assure you that we are working to improve your experience.
Thank you for bringing this to our attention, and we’ll be in touch as soon as possible to provide an update.
Regards,Cell C | TM
Best regards,
Cell C's reply25 Nov 2024, 17:21
Official
Dear Maritza Williams
Thank you for contacting Cell C.
We deeply regret the frustration and inconvenience you’ve experienced. Your feedback is very important to us, and we apologize for the delays in assisting you with your upgrade. We understand how disappointing this must be, especially after waiting so long for a resolution.
We are escalating this issue to ensure it gets addressed promptly. In the meantime, we appreciate your patience and assure you that we are working to improve your experience.
Thank you for bringing this to our attention, and we’ll be in touch as soon as possible to provide an update.
Regards,Cell C | TM
Thank you for contacting Cell C.
We deeply regret the frustration and inconvenience you’ve experienced. Your feedback is very important to us, and we apologize for the delays in assisting you with your upgrade. We understand how disappointing this must be, especially after waiting so long for a resolution.
We are escalating this issue to ensure it gets addressed promptly. In the meantime, we appreciate your patience and assure you that we are working to improve your experience.
Thank you for bringing this to our attention, and we’ll be in touch as soon as possible to provide an update.
Regards,Cell C | TM
Best regards,