Hellopeter
Share Your Experience
CB
Colin B

1 reviews | Active since Nov 2019

05 Jan 2021, 14:52

Renaging on black Friday deal

Got a call from Cell C direct on the 2nd December 2020 to upgrade my wife's phone. Upgrade done on a black Friday special and accepted. Upgrade agreement sent to me by mail as confirmation. A couple of days later got a sales number and a link to the courier company, which does not work. Phone customer service and told the link would work when phone dispatched. Followed up to be told the watch was out of stock so the phone would be delayed. ( included a watch as part of the black friday deal). Phoned at the end of December to be told that the upgrade is not registered on the system. Told to wait till the 4th January to speak to upgrades. Phoned on the 4th being shunted from upgrades to follow up department for 2 days now only to be told that Cell C can not honour the black Friday deal and I will have to upgrade again at the current deals advertised. I am not a expert but I see this as Cell C renaging in an agreement. You cannot speak to anybody other than a call center agent to resolve. Extremely frustrated and thinking about billing Cell C for by blood pressure meds.

0
Replies (6)
Cell C
Cell C's reply05 Jan 2021, 15:26
Official
Hi Colin 

Thank you for reaching out to us. 

Due to popular demand the package has been flying off the shelves and we have unfortunately run out of stock. 

Please let us know if there is any other device you could be interested in and we will put you in touch with our Upgrades Team. 

^MM
CB
Colin B's update05 Jan 2021, 15:32
Reviewer Update
A Samsung A31 or better at the same conditions as the black Friday special will be acceptable
CB
Colin B's update06 Jan 2021, 13:16
Reviewer Update
Still no answer to my query so I called cell c again after they promised yo call me back. The upgrades department does not have a manager on duty so they transfer me to a supervisor in the follow up department. She says to my amazement that my upgrade has been canceled due to the fact that they have no stock and I should upgrade to a better phone at a different package. I explain that I have contract and Cell C should honour that agreement. She confidently tells me that it is not possible. I have now come to the end of my patience and will now take my plight the legal route unless it can be resolved.
Cell C
Cell C's reply06 Jan 2021, 14:48
Official
Hi Colin 

Please use the below link to view our latest deals and let us know which deal you would like to sign up for.

https://www.cellc.co.za/cellc/the-connector

^MM
CB
Colin B's update06 Jan 2021, 15:27
Reviewer Update
Thank you for the reply. To my amazement the exact package that I am told I cannot get is listed. The A31 with watch option is what was offered to me on black Friday for R349. It is noe listed at R399. I smell a rat. Please can somebody with authority to deal with my query please contact me so we can put this to bed. Cell C, just honour your black Friday deal. It is not complicated.
CB
Colin B's update01 Feb 2021, 10:45
Reviewer Update
Low and behold we are back where we started. To try and resolve my query above and to prove Cell C wrong, I decided to let things go and wait for Cell C to try and sell me another upgrade. On the 13th of January I received a call from a Cell C call Centre offering me an upgrade on my contract. I asked the operator if they had the Samsung A31 and watch in stock as this was my preferred upgrade. She assured me that she had stock and it would be sent to me as priority because I "lost out" on the black Friday deal. Although this was offered at R399 concluded the contract and would fight about the price later. After following up with the "follow up" department and customer service and upgrades numerous times I was told that they are waiting to release my phone to the courier. Then I get told that they are arranging delivery and then after querying the tracking number, I get told that the watch that comes with the package is end of life.
So I do a bit of research, The same package is still in the connector book, but R20 a month more expensive and this special is valid until 15 March 2021. I go to the Samsung website and they are still selling the watch.
So, either Cell C is a lying bunch that don't know what their call center's are selling or they believe in false advertising or they just don't want my business and are trying to P@#$S me off so I will leave.
This saga has been going on for two months now and after numerous requests for somebody to call me and explain what is going on, I get nothing.

If Cell C has any idea about customer service can somebody, with authority to resolve my query, please contact me.