KM
Kessy M

1 reviews | Active since Aug 2018

16 Aug 2020, 21:01

Remove your account from my ITC profile

I have cancelled my contract with cell c but their account still shows on my credit profile ( CompuScan & TransUnion) as much as you would’ve been quick to list me had I missed a payment, please make sure you remove my details from your Systems as I no longer have an account with you

0
Replies (2)
Cell C
Cell C's reply17 Aug 2020, 07:19
Official
Good Day Matlhogonolo 

When you pay off and close an account, the creditor will update the account information to show that the account has been closed and that there is no longer a balance owed. However, closing an account does not remove it from your credit report. Your credit report is a history of your accounts and payments. 

Does the account show as open and owing?

^NS 
KM
Kessy M's update17 Aug 2020, 10:48
Reviewer Update
The account is still showing as open. I understand it’s going to show on my history but it shows as an active contract