Remove my name from your records

Your Company is desperate for business and they are treating people really bad. We cancelled the contract merely because, you guys could not deliver. Now we have to deal with the fact that you guys handed over the account. What is your problem? Why do you have to hire incompetant people and make us suffer for it? I HAVE NEVER HAD A CONTRACT WITH CELL C, BUT NOW I HAVE BEEN HANDED OVER. I MEAN YOU STILL OWE ME MONEY THAT YOU HAVE DEBITED FROM MY ACCOUNT FOR NO SERVICE. WHAT KIND OF A COMPANY IS THIS.... PATHETIC. Please pay back my money and remove my name from your records