Releave payment not valid
Every month they cut our account, we have proof that they have granted us releave payment, but still took payment, so one month that was surpose to be releave payment they took payment and did not went through because we are jobless, now they still moan about that but releave was granted and they keep on cutting and we have asked please put a not on the account, but although they took payment during releave payment they just don't listen, and I want to get out of this mess!!!
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Replies (15)0
Replies (15)
Cell C's replyOfficial
31 Aug 2020, 15:55Hi Ena
Thank you for contacting Cell C.
We are looking into your account and will contact you for assistance.
^MM
Thank you for contacting Cell C.
We are looking into your account and will contact you for assistance.
^MM
Best regards,
Cell C's reply31 Aug 2020, 15:55
Official
Hi Ena
Thank you for contacting Cell C.
We are looking into your account and will contact you for assistance.
^MM
Thank you for contacting Cell C.
We are looking into your account and will contact you for assistance.
^MM
Best regards,
's updateReviewer Update
31 Aug 2020, 16:12This is really not acceptable any more! I had it with them!!
's update31 Aug 2020, 16:12
Reviewer Update
This is really not acceptable any more! I had it with them!!
's updateReviewer Update
31 Aug 2020, 16:14They keep on repeating their mistake over and over! I want to just not do business with them any more,they promised to put a not on it, I have emails and letters to proof their mistake once again! I am fedup!!!
's update31 Aug 2020, 16:14
Reviewer Update
They keep on repeating their mistake over and over! I want to just not do business with them any more,they promised to put a not on it, I have emails and letters to proof their mistake once again! I am fedup!!!
's updateReviewer Update
01 Sept 2020, 00:37We have a arrangement as per email!
Date: Mon, 18 May 2020, 16:16
Subject: RE: ANSWERS TO YOUR LETTER TICKET CF127441 - ***
To: Ena Erasmus <***>
Good day Thank you for your emails and apologies for the late response. As per our telephonic conversation, I have sent a request for approval to you on the exclusion list. If you are able by an chance to make payment of any amount towards your account, please see below bank details.Please note that you will be invoiced as per normal. Cell C banking detailsOur banking details are:- Bank: Nedbank- Branch Code: 145405- Account Number: ***- Account Name: Cell C SP PTY Ltd- Reference: <*** Kind regardsKarabo
Date: Mon, 18 May 2020, 16:16
Subject: RE: ANSWERS TO YOUR LETTER TICKET CF127441 - ***
To: Ena Erasmus <***>
Good day Thank you for your emails and apologies for the late response. As per our telephonic conversation, I have sent a request for approval to you on the exclusion list. If you are able by an chance to make payment of any amount towards your account, please see below bank details.Please note that you will be invoiced as per normal. Cell C banking detailsOur banking details are:- Bank: Nedbank- Branch Code: 145405- Account Number: ***- Account Name: Cell C SP PTY Ltd- Reference: <*** Kind regardsKarabo
's update01 Sept 2020, 00:37
Reviewer Update
We have a arrangement as per email!
Date: Mon, 18 May 2020, 16:16
Subject: RE: ANSWERS TO YOUR LETTER TICKET CF127441 - ***
To: Ena Erasmus <***>
Good day Thank you for your emails and apologies for the late response. As per our telephonic conversation, I have sent a request for approval to you on the exclusion list. If you are able by an chance to make payment of any amount towards your account, please see below bank details.Please note that you will be invoiced as per normal. Cell C banking detailsOur banking details are:- Bank: Nedbank- Branch Code: 145405- Account Number: ***- Account Name: Cell C SP PTY Ltd- Reference: <*** Kind regardsKarabo
Date: Mon, 18 May 2020, 16:16
Subject: RE: ANSWERS TO YOUR LETTER TICKET CF127441 - ***
To: Ena Erasmus <***>
Good day Thank you for your emails and apologies for the late response. As per our telephonic conversation, I have sent a request for approval to you on the exclusion list. If you are able by an chance to make payment of any amount towards your account, please see below bank details.Please note that you will be invoiced as per normal. Cell C banking detailsOur banking details are:- Bank: Nedbank- Branch Code: 145405- Account Number: ***- Account Name: Cell C SP PTY Ltd- Reference: <*** Kind regardsKarabo
's updateReviewer Update
01 Sept 2020, 07:14Good morning
Telephone conversation with Kabaro on 19 May 2020, the key and important parts was releaved payment is possible for three months, it was for June, July and August. This was confirmed in a email which is attached. I just want to point out that is say :The 4th paragraph is the MOST important part of this agreement, also the one before the banking details. We ask that you keep with your agreement please. In the time since the agreement we could manage to pay 2 full ( not part of) but full installments, we were told that it will be arrange with management to extend this arrangement (14 August 2020, in telephonic conversation for another month)Kind regards
Date: Mon, 18 May 2020, 16:16
Subject: RE: ANSWERS TO YOUR LETTER TICKET CF127441 - ***
To: Ena Erasmus <***>
Good day Thank you for your emails and apologies for the late response. As per our telephonic conversation, I have sent a request for approval to you on the exclusion list. If you are able by an chance to make payment of any amount towards your account, please see below bank details.Please note that you will be invoiced as per normal. Cell C banking detailsOur banking details are:- Bank: Nedbank- Branch Code: 145405- Account Number: ***- Account Name: Cell C SP PTY Ltd- Reference: <*** Kind regards
Karabo
Telephone conversation with Kabaro on 19 May 2020, the key and important parts was releaved payment is possible for three months, it was for June, July and August. This was confirmed in a email which is attached. I just want to point out that is say :The 4th paragraph is the MOST important part of this agreement, also the one before the banking details. We ask that you keep with your agreement please. In the time since the agreement we could manage to pay 2 full ( not part of) but full installments, we were told that it will be arrange with management to extend this arrangement (14 August 2020, in telephonic conversation for another month)Kind regards
Date: Mon, 18 May 2020, 16:16
Subject: RE: ANSWERS TO YOUR LETTER TICKET CF127441 - ***
To: Ena Erasmus <***>
Good day Thank you for your emails and apologies for the late response. As per our telephonic conversation, I have sent a request for approval to you on the exclusion list. If you are able by an chance to make payment of any amount towards your account, please see below bank details.Please note that you will be invoiced as per normal. Cell C banking detailsOur banking details are:- Bank: Nedbank- Branch Code: 145405- Account Number: ***- Account Name: Cell C SP PTY Ltd- Reference: <*** Kind regards
Karabo
's update01 Sept 2020, 07:14
Reviewer Update
Good morning
Telephone conversation with Kabaro on 19 May 2020, the key and important parts was releaved payment is possible for three months, it was for June, July and August. This was confirmed in a email which is attached. I just want to point out that is say :The 4th paragraph is the MOST important part of this agreement, also the one before the banking details. We ask that you keep with your agreement please. In the time since the agreement we could manage to pay 2 full ( not part of) but full installments, we were told that it will be arrange with management to extend this arrangement (14 August 2020, in telephonic conversation for another month)Kind regards
Date: Mon, 18 May 2020, 16:16
Subject: RE: ANSWERS TO YOUR LETTER TICKET CF127441 - ***
To: Ena Erasmus <***>
Good day Thank you for your emails and apologies for the late response. As per our telephonic conversation, I have sent a request for approval to you on the exclusion list. If you are able by an chance to make payment of any amount towards your account, please see below bank details.Please note that you will be invoiced as per normal. Cell C banking detailsOur banking details are:- Bank: Nedbank- Branch Code: 145405- Account Number: ***- Account Name: Cell C SP PTY Ltd- Reference: <*** Kind regards
Karabo
Telephone conversation with Kabaro on 19 May 2020, the key and important parts was releaved payment is possible for three months, it was for June, July and August. This was confirmed in a email which is attached. I just want to point out that is say :The 4th paragraph is the MOST important part of this agreement, also the one before the banking details. We ask that you keep with your agreement please. In the time since the agreement we could manage to pay 2 full ( not part of) but full installments, we were told that it will be arrange with management to extend this arrangement (14 August 2020, in telephonic conversation for another month)Kind regards
Date: Mon, 18 May 2020, 16:16
Subject: RE: ANSWERS TO YOUR LETTER TICKET CF127441 - ***
To: Ena Erasmus <***>
Good day Thank you for your emails and apologies for the late response. As per our telephonic conversation, I have sent a request for approval to you on the exclusion list. If you are able by an chance to make payment of any amount towards your account, please see below bank details.Please note that you will be invoiced as per normal. Cell C banking detailsOur banking details are:- Bank: Nedbank- Branch Code: 145405- Account Number: ***- Account Name: Cell C SP PTY Ltd- Reference: <*** Kind regards
Karabo
Cell C's replyOfficial
01 Sept 2020, 07:58Hi Ena
It seems like there is a misunderstanding between us. Please note that for relief period months we have been invoicing you as normal and have not written off the amounts. You are still required to pay for those months. We have kept your lines active even though no payment was received from you.
^MM
It seems like there is a misunderstanding between us. Please note that for relief period months we have been invoicing you as normal and have not written off the amounts. You are still required to pay for those months. We have kept your lines active even though no payment was received from you.
^MM
Best regards,
Cell C's reply01 Sept 2020, 07:58
Official
Hi Ena
It seems like there is a misunderstanding between us. Please note that for relief period months we have been invoicing you as normal and have not written off the amounts. You are still required to pay for those months. We have kept your lines active even though no payment was received from you.
^MM
It seems like there is a misunderstanding between us. Please note that for relief period months we have been invoicing you as normal and have not written off the amounts. You are still required to pay for those months. We have kept your lines active even though no payment was received from you.
^MM
Best regards,
's updateReviewer Update
01 Sept 2020, 14:44You tell me you have not receive payment, email say different:
On Tue, 01 Sep 2020, 08:17 Karabo Ramodiko, <***> wrote:Good day Please be advised that payment is showing of R2957.00. query for lines to be activated has been escalated. Will advise once lines have been reinstated or if there are any changes
AND LINE IS STILL DEAD, SO YOU CAN TAKE IN RELEAVE TIME MONEY AND STILL GIVE NO SERVICE! ????
On Tue, 01 Sep 2020, 08:17 Karabo Ramodiko, <***> wrote:Good day Please be advised that payment is showing of R2957.00. query for lines to be activated has been escalated. Will advise once lines have been reinstated or if there are any changes
AND LINE IS STILL DEAD, SO YOU CAN TAKE IN RELEAVE TIME MONEY AND STILL GIVE NO SERVICE! ????
's update01 Sept 2020, 14:44
Reviewer Update
You tell me you have not receive payment, email say different:
On Tue, 01 Sep 2020, 08:17 Karabo Ramodiko, <***> wrote:Good day Please be advised that payment is showing of R2957.00. query for lines to be activated has been escalated. Will advise once lines have been reinstated or if there are any changes
AND LINE IS STILL DEAD, SO YOU CAN TAKE IN RELEAVE TIME MONEY AND STILL GIVE NO SERVICE! ????
On Tue, 01 Sep 2020, 08:17 Karabo Ramodiko, <***> wrote:Good day Please be advised that payment is showing of R2957.00. query for lines to be activated has been escalated. Will advise once lines have been reinstated or if there are any changes
AND LINE IS STILL DEAD, SO YOU CAN TAKE IN RELEAVE TIME MONEY AND STILL GIVE NO SERVICE! ????
's updateReviewer Update
02 Sept 2020, 15:56No reply still, so you allocated R2950 that you "missed" but cannot reconnect?! So it is only take and no share, seems like you are in trouble......
's update02 Sept 2020, 15:56
Reviewer Update
No reply still, so you allocated R2950 that you "missed" but cannot reconnect?! So it is only take and no share, seems like you are in trouble......
Cell C's replyOfficial
02 Sept 2020, 15:58Hi Ena
Please confirm if your query has been resolved.
^MM
Please confirm if your query has been resolved.
^MM
Best regards,
Cell C's reply02 Sept 2020, 15:58
Official
Hi Ena
Please confirm if your query has been resolved.
^MM
Please confirm if your query has been resolved.
^MM
Best regards,
's updateReviewer Update
02 Sept 2020, 15:59Can someone reply on this incompetence?!
's update02 Sept 2020, 15:59
Reviewer Update
Can someone reply on this incompetence?!
's updateReviewer Update
02 Sept 2020, 16:36No it is not resolved, It is not on yet although you allocated R2950
's update02 Sept 2020, 16:36
Reviewer Update
No it is not resolved, It is not on yet although you allocated R2950
's updateReviewer Update
02 Sept 2020, 16:37I want it switched on or I reverse that money 17:00
's update02 Sept 2020, 16:37
Reviewer Update
I want it switched on or I reverse that money 17:00
's updateReviewer Update
02 Sept 2020, 16:39Ena ErasmusSo you say that you have not received payment, but email say:
On Tue, 01 Sep 2020, 08:17 Karabo Ramodiko, <***> wrote:
Good day
Please be advised that payment is showing of R2957.00. query for lines to be activated has been escalated.
Will advise once lines have been reinstated or if there are any changes
On Tue, 01 Sep 2020, 08:17 Karabo Ramodiko, <***> wrote:
Good day
Please be advised that payment is showing of R2957.00. query for lines to be activated has been escalated.
Will advise once lines have been reinstated or if there are any changes
's update02 Sept 2020, 16:39
Reviewer Update
Ena ErasmusSo you say that you have not received payment, but email say:
On Tue, 01 Sep 2020, 08:17 Karabo Ramodiko, <***> wrote:
Good day
Please be advised that payment is showing of R2957.00. query for lines to be activated has been escalated.
Will advise once lines have been reinstated or if there are any changes
On Tue, 01 Sep 2020, 08:17 Karabo Ramodiko, <***> wrote:
Good day
Please be advised that payment is showing of R2957.00. query for lines to be activated has been escalated.
Will advise once lines have been reinstated or if there are any changes
's updateReviewer Update
02 Sept 2020, 16:39No service!!!!!?!???????????
's update02 Sept 2020, 16:39
Reviewer Update
No service!!!!!?!???????????
Cell C's replyOfficial
03 Sept 2020, 07:41Hi Ena
We will contact you for assistance.
^MM
We will contact you for assistance.
^MM
Best regards,
Cell C's reply03 Sept 2020, 07:41
Official
Hi Ena
We will contact you for assistance.
^MM
We will contact you for assistance.
^MM
Best regards,