Release of Cell C Fibre Connection

I have recently moved into a new property and attempted to get my own fibre up and running in my house. Upon trying to get a fibre connection with a particular service provider, I was told that I cannot be assisted as Cell C has not released the line from the previous owners.

I then contacted Cell C to ask them to please release the line so that I can get my own fibre connection. I was then told by Cell C that they had not received a cancellation request from the previous owners and therefore cannot release the line. Upon consultation with the previous owners, they informed me that they had in actual fact sent through a cancellation request to Cell C in April 2019.

Today is the 2nd of July 2019, and after numerous phone calls and emails to Cell C, the line has still not been released and I still cannot get my own fibre connection for reasons that have absolutely nothing to do with me.

Further to this, I have spoken to I don't know how many Cell C call centre consultants who have promised to provide me with feedback which I am still waiting for. I also wrote to Cell C on their website and also no response to date.

I have tried every avenue to try and get assistance from Cell to release the line and have been left with no choice but to express my dissatisfaction with Cell C on a public platform in the hope that I can get some form of assistance.

Service like this is absolutely appalling and has done Cell C a huge disservice towards its brand image and reputation