Reimbur*****t required for 2 months debit orders (contracts have been cancelled)

Hi there, I'm awaiting feedback from you with regards to investigation case number: ***. Our router contract came to an end in July. We confirmed that we didn't want to continue with the contract month to month, over the phone as well as at your Cell C shop in Tygervalley. Therefore we only have 2 mobile contracts in place (which end mid November 2020). Cell C has debited our account twice for the router. In fact we pay more for the router per month now then when we ever did, even though we have never switched it on as it's packed away in a cupboard as of end July.

I was told the investigations team would be in touch with me within 24 hours? It's one week later and I have received NO feedback!!!!! I have sent various emails, messages on your contact page and facebook. Yet, still no feedback. I am not phoning you from my vodacom phone, pay to listen to your voice over for 17 minutes before I get to speak to a human being. Please call me with consolidated feedback!

We would like reimbur*****t and confirmation the the debit order amount for the router has been cancelled in writing please: *** / *** ***