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Carlen C

1 reviews | Active since Aug 2024

03 Aug 2024, 14:10

Reimbur*****t

I have been struggling over a year to be reimbursed by cellc ,everytime when an agent calls me,they ask be for the same documents over and over ,I send proof of payments to them, but with no success, and the emails is proof of the required documents that has been send ,but nothing,,and when they phone me ,Emmediately when I answer ,they hang up just to send me an sms saying they have been trying to reach me,,I am disgusted by there lies and pathetic service ,,All I want is my money back...

0
Replies (4)
Cell C
Cell C's reply03 Aug 2024, 14:40
Official
Dear Carlen Collins,

Thank you for contacting Cell C.

We sincerely apologize for the inconvenience and frustration you have experienced regarding your reimbur*****t. We understand how important this matter is to you and regret that our previous attempts to resolve it have not met your expectations.

Please be advised that we have referred the matter to our team, and one of our friendly consultants will contact you within 24-48 working hours to assist with resolving the matter effectively.

Regards,
Cell C | GN
CC
Carlen C's update03 Aug 2024, 17:31
Reviewer Update
I received an sms claiming to try to contact me ,but with success, bu this is what happened all the time ,,you guys let the phone ring and before I can answer ,they hang up on me ,,so stop saying you try to contact me ,because I have exhausted all procedures ,you have received my bank statements ,proof of payments ,I can confirm with in store assistance also.I have all the proof on my phone, the emails everything. Pay back the money!
Cell C
Cell C's reply03 Aug 2024, 17:43
Official
We understand your concerns regarding our attempts to contact you and the ongoing issue with your reimbur*****t. Our team will need to contact you for verification purposes to assist with processing your refund request. Please respond privately with an alternative contact number that we can reach you on. 

Regards,
Cell C | GN
CC
Carlen C's update03 Aug 2024, 18:10
Reviewer Update
Been through the process,was also ask to send my bank details so that they can pay me ,within 7 work days ,,when I phone after a few weeks ,they said the case was closed ,,no money,and also why do you need to verify my details,when you sitting with everything ,an amount of R610 must be paid to me .