Reimbur*****t outstanding

i'm again forced to use this platform as Cell C has not yet resolved the problem i have with them. Following my initial complaint an agent from Cell C a Mr Mxolisi Zikalala contacted me and apologised for the delay in resolving the ongoing i problem i have with Cell C and alerted what the hold up was and that the problem was poor service from their side. He cancelled the contract as requested and promised me that Cell C would be reimbursing me monies that were due to me between 3 to 7 working days. We are now in the second week and im yet to receive my money, how long can that process take coz it takes them a day to debit money from customers accounts why should paying back be ridiculously long? I have had it with Cell C and their promises and want my money no later than today!