CS
Chuma S
1 reviews | Active since Aug 2019
06 Nov 2022, 16:51
Regret choosing Cell C for my Wifi router
Yhoooo Disgraceful service. I would like to advice everyone to stay away from this network. It’s appalling how they treat us. I regret migrating to this network for my Wifi on social platforms they always act innocent to new customers, don’t fall for it.
The cell number in contract with cell is *** My wifi contract supposed to end on 05 October 2022,I went to Cell C retail store and I was told to wait for the contract to end then will call Cell C call centre for my contract to end.
When I contacted them they told me that it will take 30 days for my contract to end.On October they charged me R1500 form wifi contract that has ended..Bear in mind my instalment contract amount is R600.I have received an email that states that my contract is ending on 07 October 2022. The consultant who was assisting me is Innocent Mabaso and Jackness Mathe
Guess what??? they just sent me a statement telling me that they are going to deduct R1700 for my contract…if what is so for? No one knows…
Cell c are ********,They keep on deducting my account even though my contract has ended and I have cancelled it.
Cell C, please resolve this as a matter urgentcy. This has to be the poorest customer service that I have ever received...Please listen to the multiple recordings and hear the frustration of helplessness in my voice!!
I've tried all available communication channels. I've called, sent so many emails, but with no action to resolve. It absolutely baffling!!!
I expect a call from Cell C stating that they have received my complaint, and will action this accordingly until it has been resolved!!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
06 Nov 2022, 19:34Hi Chuma Sentile
Thank you for reaching out.
The Facebook team has responded to you.
^NH
Thank you for reaching out.
The Facebook team has responded to you.
^NH
Cell C's reply06 Nov 2022, 19:34
Official
Hi Chuma Sentile
Thank you for reaching out.
The Facebook team has responded to you.
^NH
Thank you for reaching out.
The Facebook team has responded to you.
^NH
CS
“My wifi contract supposed to end on 05 October 2022,I went to Cell C retail store and I was told to wait for the contract to end then will call Cell C call centre for my contract to end “
So you skipped that part that I was misinformed by one of your consultant that I should wait to put notice to cancel my contract before my contract expires.
Let me give you a clear background I went to Cell C on September to cancel my contract and I was told that If I cancel myContract before my cancellation date I was gonna be charged R1500 so I should wait for contract to end then call you guys when I waited still the same thing happened.
To make things worse on month end October I was charged R1500 and now on November Im going to be charged R1700 for a contract that was supposed to end on 05th October 2022 should one of your consultant gave me the correct information and cancel my contract on September when I wanted to.
It looks like I was misinformed
The fact that the above product does not meet my requirements, clearly shows that she failed to give best advice I requested as a result I have been paying for a product I didn’t request for. I was never informed that im discountPrice and I was told that I should wait forMy contract to end and call you a day later toInform you that im not renewing your contract.
I therefore expect to receive compensation from being misinformed and given the incorrect info that I was going to R600Till the end of my Contract..I want to be reimbursed the amount that you have taken from my account without my permission.This is not what I agreed upon
Should I have been given best advice and advised me to take out a more appropriate product.I was never going to take this nonsense contract where you guys dont want to leave your dam contract when it ends.
FCA rules require you to deal with this complaint. I therefore look forward to hearing from you within the next 48 hours.
If this matter is not resolved to my satisfaction, I will refer it to the Financial Ombudsman Service ,FSCA and to my lawyers at legal Wise .
Chuma S's updateReviewer Update
07 Nov 2022, 00:32“My wifi contract supposed to end on 05 October 2022,I went to Cell C retail store and I was told to wait for the contract to end then will call Cell C call centre for my contract to end “
So you skipped that part that I was misinformed by one of your consultant that I should wait to put notice to cancel my contract before my contract expires.
Let me give you a clear background I went to Cell C on September to cancel my contract and I was told that If I cancel myContract before my cancellation date I was gonna be charged R1500 so I should wait for contract to end then call you guys when I waited still the same thing happened.
To make things worse on month end October I was charged R1500 and now on November Im going to be charged R1700 for a contract that was supposed to end on 05th October 2022 should one of your consultant gave me the correct information and cancel my contract on September when I wanted to.
It looks like I was misinformed
The fact that the above product does not meet my requirements, clearly shows that she failed to give best advice I requested as a result I have been paying for a product I didn’t request for. I was never informed that im discountPrice and I was told that I should wait forMy contract to end and call you a day later toInform you that im not renewing your contract.
I therefore expect to receive compensation from being misinformed and given the incorrect info that I was going to R600Till the end of my Contract..I want to be reimbursed the amount that you have taken from my account without my permission.This is not what I agreed upon
Should I have been given best advice and advised me to take out a more appropriate product.I was never going to take this nonsense contract where you guys dont want to leave your dam contract when it ends.
FCA rules require you to deal with this complaint. I therefore look forward to hearing from you within the next 48 hours.
If this matter is not resolved to my satisfaction, I will refer it to the Financial Ombudsman Service ,FSCA and to my lawyers at legal Wise .
CS
Chuma S's update07 Nov 2022, 00:32
Reviewer Update
“My wifi contract supposed to end on 05 October 2022,I went to Cell C retail store and I was told to wait for the contract to end then will call Cell C call centre for my contract to end “
So you skipped that part that I was misinformed by one of your consultant that I should wait to put notice to cancel my contract before my contract expires.
Let me give you a clear background I went to Cell C on September to cancel my contract and I was told that If I cancel myContract before my cancellation date I was gonna be charged R1500 so I should wait for contract to end then call you guys when I waited still the same thing happened.
To make things worse on month end October I was charged R1500 and now on November Im going to be charged R1700 for a contract that was supposed to end on 05th October 2022 should one of your consultant gave me the correct information and cancel my contract on September when I wanted to.
It looks like I was misinformed
The fact that the above product does not meet my requirements, clearly shows that she failed to give best advice I requested as a result I have been paying for a product I didn’t request for. I was never informed that im discountPrice and I was told that I should wait forMy contract to end and call you a day later toInform you that im not renewing your contract.
I therefore expect to receive compensation from being misinformed and given the incorrect info that I was going to R600Till the end of my Contract..I want to be reimbursed the amount that you have taken from my account without my permission.This is not what I agreed upon
Should I have been given best advice and advised me to take out a more appropriate product.I was never going to take this nonsense contract where you guys dont want to leave your dam contract when it ends.
FCA rules require you to deal with this complaint. I therefore look forward to hearing from you within the next 48 hours.
If this matter is not resolved to my satisfaction, I will refer it to the Financial Ombudsman Service ,FSCA and to my lawyers at legal Wise .
CS
“My wifi contract supposed to end on 05 October 2022,I went to Cell C retail store and I was told to wait for the contract to end then will call Cell C call centre for my contract to end “
So you skipped that part that I was misinformed by one of your consultant that I should wait to put notice to cancel my contract before my contract expires.
Let me give you a clear background I went to Cell C on September to cancel my contract and I was told that If I cancel my Contract before my cancellation date I was gonna be charged R1500 so I should wait for contract to end then call you guys when I waited still the same thing happened.
To make things worse on month end October I was charged R1500 and now on November Im going to be charged R1700 for a contract that was supposed to end on 05th October 2022 should one of your consultant gave me the correct information and cancel my contract on September when I wanted to. I was not going to be paying this much for such worst network ever in the world.
It looks like I was misinformed
The fact that the above product does not meet my requirements, clearly shows that she failed to give best advice I requested as a result I have been paying for a product I didn’t request for. I was never informed that im discount Price and I was told that I should wait forMy contract to end and call you a day later toInform you that im not renewing your contract.
I therefore expect to receive compensation from being misinformed and given the incorrect info that I was going to R600Till the end of my Contract..I want to be reimbursed the amount that you have taken from my account without my permission.This is not what I agreed upon
Should I have been given best advice and advised me to take out a more appropriate product.I was never going to take this nonsense contract where you guys dont want to leave your dam contract when it ends.
FCA rules require you to deal with this complaint. I therefore look forward to hearing from you within the next 48 hours.
If this matter is not resolved to my satisfaction, I will refer it to the Financial Ombudsman Service ,FSCA and to my lawyers .
Chuma S's updateReviewer Update
07 Nov 2022, 00:36“My wifi contract supposed to end on 05 October 2022,I went to Cell C retail store and I was told to wait for the contract to end then will call Cell C call centre for my contract to end “
So you skipped that part that I was misinformed by one of your consultant that I should wait to put notice to cancel my contract before my contract expires.
Let me give you a clear background I went to Cell C on September to cancel my contract and I was told that If I cancel my Contract before my cancellation date I was gonna be charged R1500 so I should wait for contract to end then call you guys when I waited still the same thing happened.
To make things worse on month end October I was charged R1500 and now on November Im going to be charged R1700 for a contract that was supposed to end on 05th October 2022 should one of your consultant gave me the correct information and cancel my contract on September when I wanted to. I was not going to be paying this much for such worst network ever in the world.
It looks like I was misinformed
The fact that the above product does not meet my requirements, clearly shows that she failed to give best advice I requested as a result I have been paying for a product I didn’t request for. I was never informed that im discount Price and I was told that I should wait forMy contract to end and call you a day later toInform you that im not renewing your contract.
I therefore expect to receive compensation from being misinformed and given the incorrect info that I was going to R600Till the end of my Contract..I want to be reimbursed the amount that you have taken from my account without my permission.This is not what I agreed upon
Should I have been given best advice and advised me to take out a more appropriate product.I was never going to take this nonsense contract where you guys dont want to leave your dam contract when it ends.
FCA rules require you to deal with this complaint. I therefore look forward to hearing from you within the next 48 hours.
If this matter is not resolved to my satisfaction, I will refer it to the Financial Ombudsman Service ,FSCA and to my lawyers .
CS
Chuma S's update07 Nov 2022, 00:36
Reviewer Update
“My wifi contract supposed to end on 05 October 2022,I went to Cell C retail store and I was told to wait for the contract to end then will call Cell C call centre for my contract to end “
So you skipped that part that I was misinformed by one of your consultant that I should wait to put notice to cancel my contract before my contract expires.
Let me give you a clear background I went to Cell C on September to cancel my contract and I was told that If I cancel my Contract before my cancellation date I was gonna be charged R1500 so I should wait for contract to end then call you guys when I waited still the same thing happened.
To make things worse on month end October I was charged R1500 and now on November Im going to be charged R1700 for a contract that was supposed to end on 05th October 2022 should one of your consultant gave me the correct information and cancel my contract on September when I wanted to. I was not going to be paying this much for such worst network ever in the world.
It looks like I was misinformed
The fact that the above product does not meet my requirements, clearly shows that she failed to give best advice I requested as a result I have been paying for a product I didn’t request for. I was never informed that im discount Price and I was told that I should wait forMy contract to end and call you a day later toInform you that im not renewing your contract.
I therefore expect to receive compensation from being misinformed and given the incorrect info that I was going to R600Till the end of my Contract..I want to be reimbursed the amount that you have taken from my account without my permission.This is not what I agreed upon
Should I have been given best advice and advised me to take out a more appropriate product.I was never going to take this nonsense contract where you guys dont want to leave your dam contract when it ends.
FCA rules require you to deal with this complaint. I therefore look forward to hearing from you within the next 48 hours.
If this matter is not resolved to my satisfaction, I will refer it to the Financial Ombudsman Service ,FSCA and to my lawyers .
CS
Chuma S's updateReviewer Update
06 Dec 2022, 05:45Even today this issue is not resolved…Im going to close my bank account now because of you.
You guys told me that your last debit order is going to be 27 November 2022..I have recordings of that and guess you just sent me December statement..
Dear ******** Cell C I have paid my contract in full and cancelled it yet cell c has the audacity to send me another bill. Well this is me stating on a public platform that you will not recieve a single cent from me ever again! I have sms proof sent by your cancellations department that my contract has been paid in full and my line will be switched to prepaid on 07/11/2022. You people do not know what is going on in your own business, your service sucks and coverage is the worst in SA. Feel free to keep sending me invoices, I will keep giving you finger
You guys told me that your last debit order is going to be 27 November 2022..I have recordings of that and guess you just sent me December statement..
Dear ******** Cell C I have paid my contract in full and cancelled it yet cell c has the audacity to send me another bill. Well this is me stating on a public platform that you will not recieve a single cent from me ever again! I have sms proof sent by your cancellations department that my contract has been paid in full and my line will be switched to prepaid on 07/11/2022. You people do not know what is going on in your own business, your service sucks and coverage is the worst in SA. Feel free to keep sending me invoices, I will keep giving you finger
CS
Chuma S's update06 Dec 2022, 05:45
Reviewer Update
Even today this issue is not resolved…Im going to close my bank account now because of you.
You guys told me that your last debit order is going to be 27 November 2022..I have recordings of that and guess you just sent me December statement..
Dear ******** Cell C I have paid my contract in full and cancelled it yet cell c has the audacity to send me another bill. Well this is me stating on a public platform that you will not recieve a single cent from me ever again! I have sms proof sent by your cancellations department that my contract has been paid in full and my line will be switched to prepaid on 07/11/2022. You people do not know what is going on in your own business, your service sucks and coverage is the worst in SA. Feel free to keep sending me invoices, I will keep giving you finger
You guys told me that your last debit order is going to be 27 November 2022..I have recordings of that and guess you just sent me December statement..
Dear ******** Cell C I have paid my contract in full and cancelled it yet cell c has the audacity to send me another bill. Well this is me stating on a public platform that you will not recieve a single cent from me ever again! I have sms proof sent by your cancellations department that my contract has been paid in full and my line will be switched to prepaid on 07/11/2022. You people do not know what is going on in your own business, your service sucks and coverage is the worst in SA. Feel free to keep sending me invoices, I will keep giving you finger