SD
Sipho D

1 reviews | Active since Dec 2021

18 Apr 2023, 12:06

Regret

To say I have had the worst experience as a cell C contact customer is to put it lightly.

Since the inception of my contact with Cellc in 2021 shortly after I started getting calls /text messages and emails about my account being in arrears,

This was an extremely frustrating experience.

I do not know how many times I have sent pop's to Cellc to prove my record of payments and then a month would go by and I wouldn't hear from them assuming the issue has been resolved. Then the cycle starts again.

0
Replies (3)
Cell C
Cell C's reply18 Apr 2023, 12:17
Official
Dear Sipho, 

Thank you for contacting Cell C regarding your Cell C account.

Please afford us the opportunity to assist with your query, kindly confirm the Cell C number in question and alternative number for our team to assist. Regards ^MN     
SD
Sipho D's update18 Apr 2023, 13:04
Reviewer Update
To say I have had the worst experience as a cell C contact customer is to put it lightly.

Since the inception of my contact with Cellc in 2021 shortly after I started getting calls /text messages and emails abouty account being in arrears,

This was an extremely frustrating experience.

I do not know how many times I have sent pop's to Cellc to prove my record of payments and then a month would go by and I wouldn't hear from them assuming the issue has been resolved. Then the cycle starts again.

Thank God my 24 months has come to an end but they terminated the service and cut my network because of an alleged non - payment.

To this day the matter hasn't been resolved despite my numerous emails providing pop to prove that I have never missed a payment.

I regret having taken a contract with Cell C, never again.
Cell C
Cell C's reply18 Apr 2023, 13:53
Official
Good day Sipho,

Thank you for the reply, we have escalated the matter to our Team for further assistance. 

Regards,
^TN