registered a billing complaint in october.

My contract was about to expire and had to submit for termination but the suggested that instead of termination I can opt for different option. I then requested a r69.00 one gig data. I was told it was going to be month to month. To my suprise a debit of R 2700 in my account was effected. On enquiring I was told I have an open line which I did not ask for. I was told to wait for conversation recordings for a resolution. I have two other contracts with cell c that I now pay manually but my lines are suspended. ***. Nothing seem to come from any of their call agents instead they transfer calls. Frustrated <br>