Regarding wrong billing

My name is Lindiwe Mokhobo ID Number is ***.My query is with the below account with Cell account *** C been trying to rectify this since last year. This account is showing that I pay R5340 monthly to this account attached is my bank statement showing that money is not being debited from my account and below is proof from Cell C that I am not owing this account. This account is costing me dearly as when I apply for a loan it affects me on terms of affordability I have written numerous emails but have received no help I want to apply for a home loan but get declined due to this account as it shows I am not affording to pay back the loan. Please see attached the bank account that shows that no debit order is going through and also see the screenshots that show that the account is updated as OK meanwhile there is no debit order. Again see the communication from Cell C last year confirming that the WIFI was cancelled within the 3 Months grace period and Iam not eligible to pay for this account as it is not owing all your help regarding this account will be appreciated. I have reached out to Transunion several times I am frustrated and don’t know what to do. Can kindly Cell C rectify this mistake with Transunion so I can qualify for a loan correct information as my life is a mess due to this account