Refusing Upgrade: Due to debit review status

I really told myself I'm not going to make a scene of this,but here goes nothing.

Due to unforeseen circumstances I had to place myself under debit review in 2019.

In 2020 I upgraded 2 of my 4 contracts with CellC.This year I have 2 contracts due for an upgrade. CellC refuses to upgrade these 2 contracts due to my debit review status.

I've been a client for almost 6 years without missing any payments, even during my debit review status.

Even after submitting an affordability letter of R2000 per month from my debt counsellor, they are still refusing.

The best part of it all,this week the sales department contacts me offering CellC products. I'm not good enough to renew and upgrade my contracts,but I can subscribe to your products at an additional monthly cost.

It's like giving a child a packet of sweets,but telling them they can't eat from the packet.

CellC come to the party man,you're better than this.