ZR
Zera R
1 reviews | Active since Jul 2012
31 Jul 2017, 12:27
Refusing To Help!
<p>Good day. My name is Zera. I took up a contract phone (Samsung S8) with Cell C on 19 July 2017. On July 25th I realized that the Earphones are faulty and immediately called Customer Care to notify them. The advised that I take the phone to the nearest Cell C store to have them verify that the earphones are indeed faulty, then call them back once that is done. On Saturday 29th i went to the store they indeed verified and we both called customer care as the store did not know what to do going foward. We then got another advice to call the technical department which is only available weekdays between 8am & 5pm. i then waited for the Monday 29th to call the technical department. They also couldnt assist and I was transfered back and forth between SALES (to book a collection of the devise), Repairs (who told me they do not repair accessories), Customer Care and Technical Department. Almost every consultant that I spoke to didnt want to take ownership and action regarding my issue. Eventually Martha Feleke (bless her)from Repairs noticed that I was refered back to her department with no assistance, and decided to book collection of my phone for assessment, but could not guarantee replacement. At this point i'm very frustrated because these earphones alone are woth R1000, I havent even paid my 1st installment for the phone and I'm already experiencing problems with Cell C. Please help because I'm not going to pay for the phone until my earphones are replaced or repaired.</p> <p>Thanks.</p>
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Replies (2)
Cell C's replyOfficial
31 Jul 2017, 12:53We apologies for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.
Regards
Cell C | DA
Best regards,
Cell C's reply31 Jul 2017, 12:53
Official
We apologies for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.
Regards
Cell C | DA
Best regards,
ZR
Zera R's updateReviewer Update
31 Jul 2017, 16:30Thank you for your response. Moses Mo***eng got intouch with me and he tried his level best to help resolve this matter for me. He politely and empatheticaly explained that the issue lies with the manufacturer and I fully understand that. However i did purchase the phone from Cell C and I will be making payment to Cell C every month. Thefore they are the ones that should resove this with the manufacturer. They should just take the faulty product from me, give me a working one and resolve this with the manufacturer themselves instead of expecting me to pay a faulty product for 24months that is insane. I dont blame any of the consultants i've spoken to, it is not their fault that Cell C does not have a BASIC standard procedure for such instances.
ZR
Zera R's update31 Jul 2017, 16:30
Reviewer Update
Thank you for your response. Moses Mo***eng got intouch with me and he tried his level best to help resolve this matter for me. He politely and empatheticaly explained that the issue lies with the manufacturer and I fully understand that. However i did purchase the phone from Cell C and I will be making payment to Cell C every month. Thefore they are the ones that should resove this with the manufacturer. They should just take the faulty product from me, give me a working one and resolve this with the manufacturer themselves instead of expecting me to pay a faulty product for 24months that is insane. I dont blame any of the consultants i've spoken to, it is not their fault that Cell C does not have a BASIC standard procedure for such instances.