REFUSING TO GIVE ME BACK A REFUND FOR MONEY THAT WAS TAKIN FOR REASON !!!!!

<p>I'm appalled by the level of service that cell c offers to their clients. I have an unresolved issue that has been ongoing as of the 11th of January 2017 after R754.86c was debited from my account that cell c seems to have no record of on their system. I called on the 11th of January and spoke to a lady by the name of Nondumiso and she told me a case was logged(ref ********** 747 call time 15:38) for me and after a couple of days I received a call from another consultant but we got cut off due to bad signal and she did not bother to contact me again and as a result I had to call again and lay another complaint and charge of which another ref was given to me ( ********** 876) Boitumelo Kgokong(19th Jan 2017) was assisting me with that claim, she told me a payment allocation would be done and when I called again on the 25th of Jan 2017 and a gentleman by the name of Mthokozi Ngobese could not see what the payment was allocated for and as a result another case was logged under this reference number ********** ********** 17 and told to wait for an additional 7 days for the refund to be done. However I received a call at 15:59 on the 26th of January 2017 and unfortunately I was away from my cell phone and when I tried to call I was told they couldn't reach me so they did not call again after they had only just called once they rolled me off as unreachable. I then spoke to Phindile Masikane who ensured me her team leader would call me back within an hour of my call which was made at 16:33 pm and since then I have not received a call nor any format of communication from cell c! Their service sucks and I just want my money back! R754.68c is a very large amount of money to have it taken for no reason and with no accountability. I've sent through my bank statement as well to dear customer</p> ********** and still have not heard anything from that too! Please help</p>