Refused to assist

<p>I visited the Mall of the south store today to enquire about having my phone repaired. The experience was horrific to say the least. Kabelo who assisted me has no customer etiquette and is blatantly rude. When I explained to him that the phone does not switch on he had the audacity to ask me if I had charged it and then proceeded to plug it into a charger as if I do not know how to operate a cell phone. Instead of checking my details on the system he kept asking me where and when did I get the phone, even though I had told him that my contract is with Cell C. I asked him about 5 times whether the phone was under warranty and what is the repair process until I was frustrated with not receiving a response and asked to see the manager. Busi then assisted me who advised that she was the assistant manager. After explaining that there would be no charge and that I should go to Samsung for assistance I was told that I would be printed my contract. The contract that was printed then had no IMEI number listed and was told that Samsung will not help without this. I was then told that the phone needed to be booked in but that they will not be able to assist me as they are offline. I was told by Busi to go to the Glen store for assistance, even though it was 18h30 and she was well aware that I would not get there before they close. Both Kabelo and Busi showed no interest in assisting me and were quick to send me to any other store but theirs. They spoke to each other in front of me in a language other than English and I therefore do not know what was said. I am extremely unhappy with the way I was treated and I am still left with a phone that is not working. I will be expected to pay you your instalment at the end of the month for something that I am not using and you have refused to assist in fixing. Unacceptable. I expect a solution to be offered in having my phone fixed urgently. I advised the store that I am unable to visit the store during the week. And please do not call me and ask me to verify my name, address, ID number,telephone numbers and email address. I am logging this complaint, not anyone else. I have had numerous calls regarding my previous complaint and no resolution is sought because you keep asking me these ridiculous questions. Correspond with me via email if you are going to ask me silly things and not deliver the service I am paying you for. The next step shall be the consumer council. I visited your store and was refused to be assisted. I don't see why I should be inconvenienced in this way when you are the service provider that I am paying for a service and the phone is not even a year old. I will not go to Samsung to have the phone fixed, they are not my service provider. An urgent response is expected regarding a resolution. </p> <p> </p>