1 reviews | Active since Aug 2017

09 Aug 2017, 15:32

Refuse to return after 10mins purchase

<p>I upgraded my contract today and received a boxed Samsung S8.</p> <p>After looking at the phone and discussing the phone with my partner 10mins latter, I asked the store salesman if I could exchange the pup e for the S8 plus. He's words to me was that I could do it.</p> <p> </p> <p>I am very unhappy. And have asked the store manager to exchange it. They refuse to help me. And the phone is not even 3 hours out of the store.</p> <p> </p> <p>I have contacted cell c head office and they too won't help me.</p> <p> </p> <p>I would like to know if I take this to the Consumer protection association, they will let this happen.</p> <p> </p> <p>I have read the act and it clearly states that I have a right to choose what I buy. I purchased the phone. It is my property. And I want to exchange it within the a 10 min period. And get refused.</p>

0
Replies (3)
Cell C
Cell C's reply10 Aug 2017, 07:55
Official

Good morning Robert

We have requested one of our team members to contact you and provide clarity regarding this matter.

Do expect communication.

Regards

Cell C | PN

Best regards,

's update10 Aug 2017, 08:03
Reviewer Update

Good day,

Thank you for speedily response,

I will wait for feedback.

Cell C
Cell C's reply11 Aug 2017, 09:28
Official

Palesa confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,