REFUSE TO FIX CELLPHONE

Good day.<br> <br> I have a Blackberry 9320 taken in May 2014 (Cell No ***)<br> <br> I experience problems with the keypad in March 2015 and upon taking it to Cell C Phoenix Plaza, they advised me that it had a 2 year guarantee. Note i just managed to get into the shop as its was closing time, they advise i coul come another day to complete the process of repairing. I did not mind coming another day as it would be well within the guarantee period.<br> <br> Again this phone become faulty and on 04/06/2015, I took it to Cell C in the Bluff as its closest to me at the time. The now tell me that the guarantee is only 1 year and it expired on 31/05/2015.<br> <br> This is unacceptable, i want this phone to be repaired at no cost me. If your people would have told me clearly that the guarantee is only 1 year, I am not silly to wait for it to expire then to go get it repaired and that too only 4 days after the supposed 1 year guarantee,<br> <br> Await your urgent feedback. You can contact me on *** ONLY.<br> <br> <br> Thank you<br> Pravesh<br> <br>