1 reviews | Active since Sept 2009
Refusal to give access to contracted and data due.
I Have just had a 6 month struggle to get on the right contract, still no clear apology or agreement on settlement of losses. <br> <br> I have a 20 giga contract, being 5 gig day time data and 15 gig night time data, with a fixed limit of R150 on credit.<br> <br> I have used my 5 gig DAY Data which quickly demolished the R150 credit, leading to my whole line being blocked.<br> <br> I use this contract as designed, for majority night time internet access<br> <br> Despite the DAY data being depleted, as well as the extra available credit, I have a significant portion of my 15GIG NIGHT DATA still UN-used.<br> <br> CEL C is refusing to give me access to make use of my data, the volume of which was agreed to be 15 Gig data, between the hours of 00
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
