Refusal to close settled account

I took up a Cell C contract (data) in 2019 and I had no problem with it. in September 2020 I called in and requested my settlement amount to close the contract. I was given the settlement amount and i paid it off. I called again to ensure that they close the account. I was specific enough and chose my words carefully as I was speaking to their consultants. I used many words to express my desire to close the account of which some are (divorcing Cell C, Ending the Relationship etc. End of September No debit went through and so was October. November I was surprised to see a Cell C Debit order going through.

I called the Cell C customer care and explained the situation. The consultant said to me she is asking for a little time to listen to the recording. She then came back with a story. I requested for a redress where all recordings can be played. She gave me an email to sent my request to. An email was sent to *** with my requests.

I waited atleast a week or even more before receiving a response from Cell C. When they finally did they did not address my request AT ALL...

I was ignored by Cell C to address my issue. However they keep going into my account to debit. I have to keep reversing and reversing. Never ones did I miss my payments and such treatment from them it is really unacceptable.